IT Administrator
BTC Group International LLC
Total des années d'expérience :9 years, 5 Mois
-Database Management, SQL configuration (Microsoft Dynamics)
-Responsible for the upkeep, configuration and reliable operation of server computer.
-Provides general technical support for all the system issues encountered.
-Serve as the first point of contact if the employee encounters any problem or malfunction in the system.
-Knowledge in basic web designing, Photoshop and photography for any social media advertisements.
-Setup new computers for all new employees, including telephones and workgroup internet connections.
-Troubleshoot all the hardware and software problems encountered.
-Communicate with other Company’s third party business partner thru email, phone and chats.
-Support some technical issues and work together with different nationalities.
-Shifting schedules, 24/7 shifts.
- First point of contact for incident management and have and ensure the proper escalation with the corresponding party.
-Support Engineer using Linux, Solaris and HP-UX OS.
-Ensure to interact with field engineers, convey technicians plus end users through phone.
-Ensure to determine and resolve system-wide problems on market data servers as well as data delivery networks (LAN and WAN).
-Inform customer management about suitable technical support products developments.
-Coordinate with customer management with purpose to formulate technical solutions complex in nature.
-Support the financial and instructional needs of Collections/Financial Operations by utilizing remote transactions and proven financial systems to accurate financial reporting and simple cost effective operating processes.
-Multi-tasked environment (Outsourcing Processes, Backup Monitoring \[HP Data Protector Manager\], Disk Space Monitoring, File Transfer Protocol, Remits scans, Flexible Automated Collecting System, “CRS”-Collection Resource System; In/Outbound Clients, Crystal Reports).
-Follow escalation procedures and inform the appropriate personnel either thru email or phone.
-Able to work on shifting schedules.
Completed and have Degree in Information Technology