Engineering Secretary
Ramada Hotel and Suites
Total years of experience :9 years, 5 Months
Main activities and responsibilities
Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices. My main responsibilities are:
Safe keep, record and collect all keys and papers held within the Housekeeping Office
Ensure the sorting of all daily activity reports in the Housekeeping Office
Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
Record all incoming calls, ensure all messages are disseminated and followed up accordingly
Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
Update and maintain all housekeeping files
Update and print out of the Software system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
Keep and maintain the cleanliness and tidiness of the Housekeeping Office
Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Type of business or sector
Responsible for Departmental keys and guest room master cards.
Responsible for all calls coming to the Desk and to convey the right message to the right person.
Maintaining records related to day to day operations of Housekeeping.
Follow up with concerned departments in case of guest requests/ complaints.
Updating the Housekeeping data board with information like VIP in-house, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
Good understanding of the property management soft wares
Allocate work for each staff according to point system / work load for the day.
Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.
Type of business or sector
Integral Business I.T Services & Solutions
Preparation of balance sheet on quarterly basis.
Balance company book on daily basis.
Maintaining yearly balance sheet and income statement.
Maintaining patty cash on daily basis.
Cross & straight referencing and all filing work
courses: Secondary School Certificate New Progressive Green Land Secondary School