BRANCH VICE MANAGER
SANTANDER BANK
Total des années d'expérience :23 years, 2 Mois
Administration of international branch with a general portfolio of 5.232 customers (increase of 200% of international customers since
my arrival)
• Promoting and providing excellence in Customer service, banking culture and account management as a specialized service (100/100
excellence average, 9.25/10 average in customer feedback), analysis and resolution of complaints and claims. Fast solutions to all type
of problems that customer might present.
• Direct surveillance and execution of international transactions in cooperation with Middle Office Department (increase of 60% of the
branch margin in international operations and wires)
• In charge of legal compliance (contracts, procedures, reports, surveillance and operations) and internal audit, report and analysis of
suspect operations. Money laundering prevention.
• Elaborating and authorizing balance, financial reports, spreads, margins, pricing, benefits and losses. (current turnover of 12 millions
euros in investments, with an increase of 30% year over year and 851.478 euros profit for current operations with an increase of 45%
comparing to last year report).
• In charge of corporate image.
• In charge of risk management. Companies and private customers economic analysis in order to approve/ deny loans, mortgages,
overdrafts, financial private lines, credit cards, guarantees etc
• Administration of private portfolio of selected customers (both domestic and international). My portfolio has 585 customers with direct
attention, asset and investment management (investment funds, national bounds, stock exchange operations, warrants, deposits, derivatives, structured products).
• Also in charge of branch personnel and HR duties: training and surveillance ( I have trained 4 teams of new incorporated employees
in Santander UK, introducing them to the general day to day duties to fulfil by highlighting priorities), counselling, role play, team
motivation.
• As investment advisor I have been in charge of national and international customers (private portfolio composed by clients from Brazil, Mexico, Argentina, Bolivia, Peru, Oman, Qatar, Spain, UAE, Bahrein, Lebanon, Germany, France, China) for asset management operations: sinking, investment, provident/joint funds, national bounds, stock exchange operations (sell, buy, exchange shares with an average amount of 500.000 euros per operation). Also dealing with selling and subscribing structured funds and insurance products, retirement plans, respecting the legal mark imposed by the National Securities Market Commission.
All operations include a personal account management, assistance and consulting to private banking customers.
For clients proceeding from Middle East we have also provided counselling according to the Sharia banking system regulations.
• I have joined a national growth programme promoted by the institution, related to extending banking services to all type of companies by signing contracts and developing software applications which make possible the subscription of banking products without using a bank branch.(for example Carrefour, Eroski Group) and this way acquiring new customers.
• Also I have been in charge of Analysis and risk evaluation in all credit operations, financial forecasting, assisting in contract renewals and managed complex sales.
I have joined this multinational company being in charge of directing and developing contracts with different countries for money transfer and money exchange services. My main responsibilities were creating and adapting marketing strategies and promotions, anticipating changes into the market dynamics, identifying new locations, opening and administrating new branches, identifying new layout agents abroad (UK).
• During the process I had to develop also Human Resources labours by dealing with hiring and training personnel, realizing personal examination of every member of the team, in order to evaluate skills, weak points and strongholds.
• In charge of outsourcing services, compliance procedures, central bank reports, audit and financial control (margin, balance, benefits, losses, pricing).
• Contract portfolio for South America, Moldavia, Romania and The Caribbeans.
In charge of all administration work within the legal department. Elaborating and developing national and international contracts, agreements with foreign partners (Kuwait, Oman, Bahrein, Saudi Arabia, UAE, Israel, Jordan, USA and Western Europe), and money laundering prevention politics, marketing strategies for business growth, costs and margins.
Romanian-American University, Bucharest Romania, Law Faculty 1997-2001. Licence degree in law. Crimi
SPANISH LANGUAGE AND LITTERATURE
Institut International d’Études Françaises, Langue et Civilisation Francaises “Le Vieux Moulin” (Int
