Enterprise Account Manager- Government and Education Sector (Dell -EMC)
Alpha Data
مجموع سنوات الخبرة :14 years, 4 أشهر
• Responsible for post-sales customer engagement and communications, conflict
resolution and compliance on contractual deliverable
• Responsible for the optimal use of purchased products leading to increased revenue
from customer base
• Works closely with Enterprise sales lead to conduct regular account reviews with
customers to ensure that customer’s goals and expectations are being met
• Ensures that the customer issues are being resolved in a timely manner and that all
escalated matters are handled with a sense of urgency
• Responsible for on-going delivery of services to assigned customer
• Reviews all major deliverable to ensure quality standards and expectations are met
• Works with sales lead to ensure that renewals and qualified leads are action ed
• Quality Check monthly reports to clients and summarize potential opportunities
• Troubleshoot challenges on client accounts
Responsible for post-sales customer engagement and communications, conflict
resolution and compliance on contractual deliverables
Responsible for the optimal use of purchased products leading to increased revenue
from customer base
Works closely with Enterprise sales lead to conduct regular account reviews with
customers to ensure that customer’s goals and expectations are being met
Ensures that the customer issues are being resolved in a timely manner and that all
escalated matters are handled with a sense of urgency
Responsible for on-going delivery of services to assigned customer
Reviews all major deliverables to ensure quality standards and expectations are met
Works with sales lead to ensure that renewals and qualified leads are actioned
Quality Check monthly reports to clients and summarize potential opportunities
Troubleshoot challenges on client accounts