Production software support specialist
CHR SOLUTIONS.in
Total years of experience :2 years, 8 Months
CHR Solutions is a leading provider of telecommunications consulting, technology systems and business solutions to telecom companies around the world. They own Telecom products Omnia and Oasis which are used to handle BSS and OSS side effectively. This Project mainly consists of finding root cause of Bug/Defect raised by client pertaining to Billing product and providing effective solutions as well as well creating a CR (Change Request) if any development or Enhancements are required. It also includes handling of Client upgrades to the latest versions, support for monthly bill cycles, Rating, billing, Invoicing and Finance reporting. Also Release management, Incident management, Analysis and bug fixing for wrong charges and daily failed orders like account activation, package upgrade/downgrade, split service etc
MAJOR ROLES AND RESPONSIBILITIES.
Provide two tier support to all applications and provide assistance to all end users and identify any issues in production.
Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
Analyze all vendor applications and provide operational support to same and perform reviews.
Administer and implement all new systems and ensure transition of plans to production.
Provide training to various new employees and assist with expert knowledge on all production processes.
Document all production applications and resolve all application issues and answer all requests.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Maintain knowledge on all hardware and operating system and update security associate technology.
Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
Maintain effective relationships with various system administrators and development teams.
Prepare all project requirements and develop all associated projects for various applications.
Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
