أناند Gopakumar

• L2 Support for Windows Server (2003 & 2008)
• Implementation and administration of SCCM 2012.
• VMware VDI Support and Administration
• Configuration and management of File and Application Servers.
• Experience in troubleshooting Active directory, group policies and FSMO on Windows Servers.
• Exposure to disaster recovery of servers.
• Group Policy Management.
• Processing daily, weekly and monthly backups on disk and Tandberg storage library via IBM Tivoli Storage Manager.
• Monitoring the production servers using the SCOM.
• Configuration and management of Microsoft Exchange 2007 Mail server involving creation, deletion and management of user mailbox and archive management
• Configuration and management of Symantec Antivirus server involving updating of server definition and updates for all workstation

• Configuration and management of Citrix servers Involves publishing applications and remote desktop accesses.

• Designing and deployment of DR/BCP scenario.

• Process day to day user administration requests ( add / amend / delete users)
• Create tickets in CRM tool and manage end to end requests
• Create/amend/delete access for Network / Windows / UNIX / Mainframe / application / folders
• Interact with customers via phone / email
• Follow process and procedures
• Adhere to SOX Guidelines

• L2 Support for Windows Server (2003 & 2008)
• Experience in managing DNS, DHCP and AD services for UK and German domain
• VMware VDI Support and Administration
• Data center support and maintenance
• Antivirus server management and maintenance (Symantec)
• Ricoh network MFD printer installation and support
• Hands on experience in Migration of exchange 2003 users to Exchange 2010 resource forest
• Experience in troubleshooting Active directory, group policies, FSMO, Backup issues on Windows Servers.
• Exposure to disaster recovery of servers.
• Group Policy Management.

• L2 Support for Windows Server (2003 & 2008)
• Proficient in providing Remote administration of Windows Server 2003/2008 for UK clients using Logmein web solution.
• Experience in troubleshooting Active directory, group policies, FSMO, Backup issues on Windows Servers.
• Exposure to disaster recovery of servers.
• Performing authoritative and non-authoritative database restoration
• Offline-defragmentation, MDC cleanup for failed Domain controllers
• FSMO roles administration: Placing of Global Catalog
• DNS serer administration, zone administration and creation, records creation and deletion
• DHCP Administration: Scope. Scope Option. DHCP Server Configuration and Administration
• First Line Support for MS Exchange 2010
• Installation and configuration of Citrix XenApp 6 Server and Citrix Client Tools
• Administration of Citrix XenApp Farms
• Configuration of Citrix server policies. Load management in the Farm.
• Expertise in Publishing Applications and Desktop to users in Citrix XenApp.
• Citrix XenApp web interface Administration via IIS
• Configuring and troubleshooting CAG
• Install, Configure, Troubleshoot and provide technical support for Symantec Antivirus Corporate edition (Symantec system center, Symantec Endpoint protection manager serer)
• Installing, configuring and troubleshooting Backup related issues using Symantec BackupExec

• Provides responsive first line support for critical applications within the agreed standards.
• Configuring and troubleshooting desktops, laptops and servers.
• Updating servers with latest service packs and hot fixes.
• Implementation and administration of DNS, DHCP and WINS
• Support in user maintenance like creating/modifying profiles, reset passwords and providing access to the department folders within the agreed time scales and update all related user records.
• Active Directory users and groups management.
• Handle and troubleshoot operating system installations, software installations such as MS Office, Anti-virus software and Lotus notes 8.0.2 Client Configuration.

• Installing new computer systems and connecting them in to LAN.
• Installing the Win XP OS and the supporting software as per the guidelines of the organization.
• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.
• Attending the maintenance calls by the users.
• Trouble shooting AD replication issues