Manager - IT
ICS
Total years of experience :16 years, 11 Months
I am responsible to manages customer facing projects or multiple projects or take a business management role in an account or group of accounts for managing external revenue generating customer engagements, ensuring profit margins are achieved by delivering the services on time and within budget. I create service schedule and plan with technical, resource and material requirements with extensive customer and project documentation.
• Management of assigned project(s) to ensure that deliverables and activities are defined, planned, executed and tracked
• Ensure senior management and other stakeholders are fully informed of all material issues and technical risks.
• Ensure that vendors deliver according to agreed dates, quality and cost, and that vendors are not asked to perform tasks outside the Statement of Work which could compromise agreed delivery
• Accountable for the business delivery, Forecasting and planning to ensure that project expenses are at or below approved amounts and that additional budget items are properly justified and approved by the Business Owners, Steering Committee and/or other management committees where necessary
• Ensure project plans are complete, comprehensive and up-to-date, and that changes to project plan are tracked. Ensure timely status and project reporting through Enterprise Project Management System, including exception reporting
• Provides leadership to business staff including project engineers, vendors, partners or subcontractors and team members
• Manage all key vendor relationships involved in the delivery on time. Interact and coordinate with vendors on issues related to service
• Update the team with the business need for execution of IT strategy. Manage and provide technical guidance/support to the project team
• Chair regular Technical Business Review Meetings, Customer facing Meetings (if required), attend TPD Review meetings and produce all documentation and minutes as appropriate
• Escalate relevant issues and risks in accordance to the business owners Issue and
risk management procedure and the account specific Process
• Manage all changes in accordance to the business or project Change Management Process so preventing the
implementation of unauthorized changes and cost exposures
• Acts as primary interface to the business or projects, other vendors and all Infinite and alliance personnel
associated with the project
• Provide Information security advice and support to all Line of Business (LOB) on workforce development programmers
• Functional team member in 14000, 1800, ISO 27001and ISMS Organization Quality Certifications
• Work with all partners to provide high level of management information on local delivery of Line of Business (LOB) to their respective hardware or software performance indicator.
• Produce regular qualitative and quantitative reports on support activity against regional and national objects.
• Encourages more junior Innovators to take responsibility for their development within the company and fellow Innovators to progress toward their professional development goals.
Responsibilities:
• Supervise and manage the overall performance of team in the department.
• Analyzing, reporting, giving recommendations and developing strategies on how to improve quality of service.
• Achieve business and organization goals, visions and objectives.
• Involved in employee selection, career development, succession planning and periodic training.
• Working out compensations and rewards.
• Responsible for the growth and increase in the organizations' leads with Line of Business.
• Coordinate with internal and external stakeholders as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Assure that the team addresses all relevant issues within the specifications and various standards
• Provide necessary business information, process validations and authentication taks.
• Serve as meeting manager or Global President and Managing Director.
• Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
• Help keep the team focused and on track
• Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements
• Managing and maintaining CISCO TELEPRESENCE equipment throughout APJ and coordinating with business secretaries for VVIP Support.
• Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task
• Communicate team status, task accomplishment, and direction.
• Keep the Customer management and functional management informed of task accomplishment, issues and status
• Serve as a focal point to communicate and resolve interface and integration issues with other teams
• Escalate issues which cannot be resolved by the team to the next level.
• Provide guidance to the team based on management direction and process threads.
Responsibilities:
• Installing Cisco Network Devices and configure as per the GSD Policy
• Implementing and troubleshooting of WAN links(Dark Fiber, DS3, MEN, Ethernet, E1)
• Implementing & administration of zoning architecture project ( Imp of various zone like Server, Intra & Internet zone)
• Bundling multiple links by means of enabling Ether-Channel or Multilink.
• IOS Up gradation & backing up IOS
• WIFI Installation & Implementation
• Participated in New NOC implementation for Bharthi Airtel South
• Installation and configuration of LAN, WAN and wireless networks with active components such as hub, Routers, ASA Firewall, switches, modems etc. LAN, Switching/Routing, Cisco Products 4948/4503/3845/3750/3550/2900/2821/2500/1600
• Troubleshooting all the LAN and WAN issues.
• Creating and Managing VLAN Services on a Switched network
• L2 Network Implementation for developing Data center Zone & user Zone
• Configuring Cisco IP Phones in the strategic network.
• Implementation of GSD & Patch Management Process & SHC Process
• Generating Bandwidth Report, CPU, MEM Utilization Report on daily Basis
• Asset management for Network Device Through Portrait ID
• validation process for every Quarter
• Implementing, troubleshooting and managing of Cisco ASA 5520 and 5540 series Firewall.
• Adding and Managing the access rules through ASDM 8.2 V for ASA 5520 series Firewall
• Maintaining network changes through Operation Change Request (OCR)
• Syslog & Performance Monitoring for security networking devices
• Policy change request for firewalls
• Firewall Policy reviewing & Firewall Failover Testing in every quarter
• Device verification on SLA, SLA Updating
• IP validation process for every Quarter
• Security heath check, Basic hygiene, GSD Verification & all Process orientated activities
• Change Management Process
Complete graduation in P.C.Jabins Science College, certified with MCSE and CCNA. with ITIL 3.0 and IBM X servers