Administration And Customer Care Officer
Al Ghandi Auto
Total years of experience :10 years, 9 Months
•Woking in Tamam Al Ghandi as office administrator for last two years.(RTA customer service center for Registration services)
•Working in guidelines with RTA for number plate issuing in UAE.
•Handling regular customers/Corporate Clients - Rent a Cars/Contracting Companies/ Transporting Companies etc. to ease their process by maintaining the relation and utmost customer satisfaction.
•Supervising overall operational management, systems.
•Responsible for making regular calls to the customer to resolve any customer service issues.
•Ensure proper documentation.
•Attend to customer enquiries, complaints.
•Oversees the daily sales targets.
•Help exceed Company sales and Operations Goals.
Responsible for Management report regarding daily sales activities
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Talking to the staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolves issues.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer
Sales Coordination Responsibilities:-
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information.
• Prepare quotations, invoices, proforma invoices and LPO’s.
• Respond to any online or telephone queries in a calm and friendly manner.
• Handle customers and relay the service requests.
• Arranging meetings with the Sales Manager and support him.
• Organized and possess a high level of administration ability to effectively manage the paper works.
• Keeps promotional materials ready by coordinating requirements with graphics department, installing and configuring computer hardware operating systems and applications.
Institution: Model Polytechnic College, Mala, Kerala ● PLUS Two (2010)