Credit Controller
Doka Gulf
Total years of experience :12 years, 10 Months
Checking customers credit situation and deciding whether or not to offer the
credit
Assist in the setting up of the credit control system
Dealing with internal queries about payments, ensuring customers pay on time
and negotiating repayment plans.
Chase overdue invoices by telephone, email & letter within agreed timescales
Maintain accurate records of all chasing activity
Identify changes in payment patterns and propose action to avert indebtedness
Handle disputed bills and negotiate to bring payment within the agreed terms
Respond promptly and completely to both client and internal enquiries
Undertake account reconciliations as required.
Ensure monthly processing deadlines as met as required
Providing reporting as and when required by the management
Send out monthly client statements
Providing customers with Statement of Accounts every month.
Collecting due payments as per the contract and agreement with customers.
Ensuring that customer credit exposures are kept within approved limits in
accordance with Client Credit policy.
Developing and maintaining effective relationships with customers to minimize
overdue debt.
Monitoring and reporting on overdue debt on all business streams.
Keeping respective AM, CM and CSM aware of any issues related to and
affecting customer credit performance, such as increase in CCT, increase in
number of disputed invoice.
Ensuring that disputed invoices are resolved within 30 days.
Providing Finance with customer payment allocation details.
Preparing Cost Sheet for land/sea/air transport as per the agreed rates by HWL management and clients.
Generating Invoices for the clients and handing out every alternate day to maintain traceability.
Tracking and booking the payments to transporters.
Booking the vendor invoices on a daily basis and proceed for sales invoicing to the clients.
Preparing Master data report (KPI Report).
Updating delivery schedule daily for all the shipments.
Following up with the vendors and transporters to forward their invoices before set date by the end of the month in order to clear payments for the current month.
Communicating with vendors regarding any disputes or confusions in their invoices and find solution for the arising problems.
Communicating with line manager in case of any changes in cost by the vendor or transporters ASAP.
Maintaining a file copy of invoice in the job file for all shipments.
Tracking and tracing the shipments and update the clients accordingly.
Monitor lead time for client shipments and create trend analysis for frequent delays.
Highlighting new ideas and methods for cost savings and provide effective solutions to all transport needs.
Preparing invoices for services rendered to clients-mainly corporate and other partner offices
Following up on the accounts receivables and ensuring timely collection of receivables
Ensuring that debtors do not exceed the credit period
Conducting quality checks on transactions completed by junior process associates
Monthly reporting to management on productivity
Marinating and tracking the day to day expenses
Ensure timely payment to vendors
Handle end to end operations of a project