أنس حمراء

• Overseeing daily operations of the housekeeping department, ensuring exceptional service for 508 rooms aligned with top-tier quality standards.
• Leading and developing a diverse team of 47 employees through effective scheduling, comprehensive training, and ongoing performance evaluations.
• Streamlining inventory management and laundry operations to guarantee uninterrupted supply availability, enhancing overall efficiency.
• Strategically managing departmental budgets, successfully reducing operational costs while upholding high-quality service standards.
• Collaborating with cross-functional teams to optimize room readiness, ensuring swift turnaround and guest satisfaction.
• Demonstrated ability to drive operational excellence, preparing for a seamless transition into a General Manager role.

• Oversaw front desk operations, enhancing guest flow and service quality through effective staff training and performance monitoring.
• Directed daily shift operations, ensuring optimal operational readiness by delegating tasks and supervising teams efficiently.
• Spearheaded night operations, successfully managing VIP and business guest relations while driving revenue growth through strategic upselling and group bookings.
• Acted as Quality Supervisor, rigorously following up on post-housekeeping operations to uphold high-quality standards and ensure guest satisfaction.
• Cultivated a culture of excellence and accountability, positioning the team for success and enhancing overall guest experiences, preparing for a seamless transition to General Manager.

• Led front office operations, enhancing guest experience through efficient arrival and departure processes.
• Streamlined daily tasks, effectively trained staff, and consistently monitored performance to drive team excellence.
• Managed the General Manager's office, optimizing scheduling and correspondence to support executive functions.
• Coordinated interdepartmental workflows, ensuring seamless communication and operational efficiency across all levels.
• Collaborated with management to implement strategic initiatives, boosting overall performance and informed decision-making.