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Anas Abu karaki, call center agent

Anas Abu karaki

call center agent·extensya Amman, university of jordan st

Jordan

Bachelor's degree, computer information system

Work experience

Total years of experience: 1 years, 1 months

call center agent

January 2025 - January 2026

extensya Amman, university of jordan st

Amman, Jordan Hybrid

January 2025 - January 2026

+ Achieved targets and quality score
+ Committed to work improvement
+ problem salving and working under pressure
, Handled complex customer inquiries with tailored solutions, improving first-contact resolution and enhancing overall
customer satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Al-Balqa` Applied University

February 2027

February 2027

Bachelor's degree, computer information system

Jordan

Skills

CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate

Languages

English

Expert

Hobbies and interests

barista

with over 1 year of experience in specialist coffee making and brewing / v60 / aero press/ French press /roasting