أنس Balloor Muhammed

• Managed inbound customer inquiries for products, services, and travel information, maintaining
high satisfaction scores
• Assisted clients with complex visa requirements and travel documentation, reducing trip
disruptions and increasing successful application rates
• Resolved customer complaints with empathy and professionalism, resulting in measurable
increases in loyalty and repeat bookings
• Maintained accurate records of bookings, payments, and client profiles in CRM systems to
support smooth operations
• Supported team members during peak travel seasons by sharing workload, coaching peers, and
ensuring service continuity
• Increased overall customer satisfaction through proactive follow-up and personalized service
delivery

• Provided end-to-end travel consulting services, including flight bookings, hotel reservations, and
itinerary planning
• Built strong client relationships through personalized service and consistent follow-through on
travel arrangements
• Guided clients through visa requirements and documentation processes, minimizing delays and
errors
• Managed accurate booking and payment records to ensure smooth operational workflows