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أنس اسامي, Technical Support Product Specialist

أنس اسامي

Technical Support Product Specialist·Veralto

المملكة العربية السعودية

ماجستير, Master's degree, Health Administration in Community Care

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 5 أشهر

Technical Support Product Specialist

يناير 2024 - مارس 2024

Veralto

Guelph، كندا

يناير 2024 - مارس 2024

• Demonstrating exceptional support to internal and external customers of VIQUA by delivering innovative technical solutions and troubleshooting for a diverse range of UV systems within specified timeframes
• Exhibiting excellent knowledge of various Trojan Technologies UV systems, showcasing an in-depth understanding of their properties, usage, and purpose
• Collaborating with cross-functional teams to ensure excellent customer satisfaction, aligning with Veraltos commitment of Safeguarding the Worlds Most Vital Resources
• Exhibit excellent skills in addressing customer necessities and demands through responsive handling of calls and e-mails, addressing UV systems technical issues and technical support in systems usage and installation
• Demonstrate excellent skills in technical problem-solving and actively contribute to continuous improvements in troubleshooting UV systems and their component
• Supporting Trojan Technologies strategic plans by actively participating in the implementation of innovative processes and technology
• Showing a high level of commitment to the core values of integrity, openness, and honesty in responding to all customer inquiries
• Demonstrating exceptional skills in using Enterprise Resource Planning (ERP), Management Information System (MIS) systems

مجال الشركة:
الإنتاج الصناعي

Public Health Officer

مايو 2023 - أغسطس 2023

Haldimand Norfolk Health Unit

Simcoe، كندا

مايو 2023 - أغسطس 2023


Conducting inspections of seasonal housing, food premises, recreational water facilities, recreational campgrounds, personal service settings and group homes

Demonstrating excellent knowledge in identifying health hazards, rabies, and suspected food poisoning(s)

Collecting food, water, and environmental samples for bacteriological and chemical analysis and implementing corrective action and follow-up inspection based on the results

Demonstrating exceptional communication skills in written and verbal formulas to convey public health information and compliance requirements

Showing excellent knowledge of public health guidelines, references, regulations, standards, and protocols.

Providing education to the public via seminars, presentations, and training courses on public health matters, such as rabies, food safety, water quality, health hazards and vector-borne diseases

Performing administrative tasks, collecting, and analyzing data, and writing reports as needed.

Handling other duties and projects as assigned based on public health priority, such as emergency response, pandemic circumstances

Performing all assigned duties and tasks following CIPHIs Practicum Guideline for Training Agency

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Public health inspector

مايو 2023 - أغسطس 2023

Haldimand Norfolk Health Uni

Simcoe، كندا

مايو 2023 - أغسطس 2023

• Conducting a lot and variety of inspections of seasonal housing, food premises, recreational water facilities, recreational campgrounds, personal service settings and group homes
• Demonstrating excellent knowledge in identifying health hazards, rabies, and suspected food poisoning(s)
• Collecting food, water, and environmental samples for bacteriological and chemical analysis and implementing corrective action and follow-up inspection based on the results
• Demonstrating exceptional communication skills in written and verbal formulas to convey public health information and compliance requirements
• Showing excellent knowledge of public health guidelines, references, regulations, standards, and protocols.
• Providing education to the public via seminars, presentations, and training courses on public health matters, such as rabies, food safety, water quality, health hazards and vector-borne diseases
• Performing administrative tasks, collecting, and analyzing data, and writing reports as needed.
• Handling other duties and projects as assigned based on public health priority, such as emergency response, pandemic circumstances
• Performing all assigned duties and tasks following CIPHIs Practicum Guideline for Training Agency

مجال الشركة:
خدمات الرعاية الصحية الأخرى

Clinic coordinator

فبراير 2022 - ديسمبر 2022

Halton Region - Health Department

Oakville، كندا

فبراير 2022 - ديسمبر 2022

Ensuring that the IPAC measures are followed within the clinic (wearing a face mask, maintaining social distancing, etc.)

Working closely with clinic managers and staff to ensure the timely completion of clinic administrative tasks

Served as motivated clinic coordinator for a high volume and fast-paced clinic environment

Demonstrating clerical support, including maintaining files and document management

Demonstrating excellent understanding and knowledge of medical directives and guidelines and providing related instructions to the clinic team

Preparing and providing spreadsheets and reports for daily basis clinic operations

Demonstrating excellent leadership skills in working with support staff and coordinating with other coordinators

Excellent knowledge of the COVAX and Booking systems in adding clients information based on public health ethics

Having the responsibility of representing the health and safety department of Halton Region in conducting a monthly inspection at the clinic

Demonstrating excellent knowledge in identifying the hazards, risks, and controls for them in the workplace

Providing a report to the health and safety department classifying all identified hazards, including all physical hazards, are considered risks to staff and visitors in the clinic

Providing an inspection report to ensure high adherence to public health measures within the clinic premise to ensure the publics health is safe

Conduct IPAC auditing at Long Term Care (LTC) - Post Inn Village facilities within Halton Region, ensuring healthcare workers (physicians, nurses, PSWs, etc.) adhere to IPAC measures

Provide education to healthcare workers within LTCs concerning IPAC measures and recommendations, and complete reporting and evaluations of IPAC inspections (e.g., Speedy Audit database) for upload to the designated I-Cloud. Additionally, collaborate with the IPAC team responsible for infection control on any additional assignments

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
إدارية

Clinic Coordinator

فبراير 2021 - ديسمبر 2022

Halton Region

Oakville، كندا

فبراير 2021 - ديسمبر 2022

• Ensuring that the IPAC measures are followed within the clinic
• Working closely with clinic managers and staff to ensure the timely completion of clinic administrative tasks
• Demonstrating clerical support, including maintaining files and document management
• Demonstrating excellent understanding and knowledge of medical directives, population health strategy, health disparities, care management, and health guidelines and providing related instructions to the clinic team high volume and fast-paced clinic to emphasize best professional practices
• Preparing and providing spreadsheets, data analysis and reports for daily basis clinic operations
• Demonstrating excellent leadership skills in working with support staff and coordinating with other coordinators
• Excellent knowledge of the COVAX and Booking systems in adding clients information based on public health ethics
• Having the responsibility of representing the health and safety department of Halton Region in conducting a monthly inspection at the clinic
• Demonstrating excellent knowledge in identifying the hazards, risks, and controls for them in the workplace
• Providing a report to the health and safety department classifying all identified hazards, including all physical hazards, are considered risks to staff and visitors in the clinic
• Providing an inspection report to ensure high adherence to public health measures within the clinic premise to ensure the publics health is safe
• Conduct IPAC auditing at Long Term Care (LTC) - Post Inn Village facilities within Halton Region, ensuring healthcare workers (physicians, nurses, PSWs, etc.) adhere to IPAC measures
• Provide education to healthcare workers within LTCs concerning IPAC measures and recommendations, and complete reporting and evaluations of IPAC inspections (e.g., Speedy Audit database) for upload to the designated I-Cloud. Additionally, collaborate with the IPAC team responsible for infection control on any additional assignments

مجال الشركة:
الإدارة العامة

Vaccine Clinic Support Staff

فبراير 2021 - فبراير 2022

Halton Region - Health Department

Oakville، كندا

فبراير 2021 - فبراير 2022


Welcomed clients and screened them for COVID-19 symptoms or related risks

Supported clients during the clinic with a calm and positive approach, consistently received excellent customer service feedback from visitors of this clinic

Facilitated crowd control and clinic flow while ensuring physical distancing protocols were followed

Escalated any issues that emerged to the Clinic Coordinator / COVax PRC

Shadowed public health nurse and completed IPAC inspections at various clinics

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Associate

أكتوبر 2017 - فبراير 2021

KFC Canada

Guelph، كندا

أكتوبر 2017 - فبراير 2021

• Demonstrating excellent communication and customer service skills while ensuring all orders were completed promptly, resulting in positive feedback from customers
• Following health and safety policies and safe food handling practices to ensure public health and eliminate potential food-borne illnesses

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Customer Service Representative

أكتوبر 2017 - فبراير 2021

KFC

Guelph، كندا

أكتوبر 2017 - فبراير 2021

• Demonstrating excellent communication and customer service skills while ensuring all orders were completed in a timely manner, resulting in positive feedback from customers
• Proficiency in listening to the concerns of irritated clients, finding satisfactory alternatives, and preserving a pleasant client experience
• Showing outstanding cooperation with the preparing foods and delivery teams to optimize order fulfilment procedures, leading to a rise in prompt deliveries
• Demonstrating a strong team player mentality by providing assistance to colleagues during high-demand periods, ensuring continuous customer service and team productivity
• Following health and safety policies and safe food handling practices to ensure public health and eliminate potential food-borne illnesses

مجال الشركة:
المطاعم وخدمات الطعام

Dietary Aide

نوفمبر 2018 - مارس 2019

Beechwood Manor

Waterloo، كندا

نوفمبر 2018 - مارس 2019

• Partnered with a team of registered nurses to achieve the overall well-being of all patients
• Helped all daily living tasks to enhance the quality of life for elderly patients
• Coordinated with other internal departments and patients to keep operations running smoothly and solve both routine and complex problems, demonstrating excellent conflict resolution and teamwork skills

مجال الشركة:
الخدمات الاجتماعية
الدور الوظيفي:
الخدمات المساندة

Customer Service Coordinator

نوفمبر 2018 - مارس 2019

SUCCESSES

Guelph، كندا

نوفمبر 2018 - مارس 2019

• Showing exceptional ability to rapidly and efficiently handle consumer inquiries via phone, chat, or email
• Providing outstanding customer service and guaranteeing client satisfaction
• Proficient in monitoring and overseeing client cases from inception to completion
• Demonstrating exceptional proficiency in keeping detailed records of all interactions and concerns with customers

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي

Executive Sales Representative

أكتوبر 2016 - أبريل 2017

Koodo Mobile

Toronto، كندا

أكتوبر 2016 - أبريل 2017

• Branded products through effective salesmanship and maintained long-term relationships with clients
• Tailored sales approaches and techniques to a specific client need to increase marketing effectiveness
• Created professional sales presentations and seminars to demonstrate product features and competitive advantages effectively

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
إدارية

Sales Representative

أكتوبر 2016 - أبريل 2017

Koodo Mobile

Toronto، كندا

أكتوبر 2016 - أبريل 2017

• Providing excellent customer service to the clients
• Assisting customers with inquiries, order entry, and feedback in a timely manner
• Collaborating with sales and operations teams to resolve customer issues and meet their requirements
• Branded products through effective salesmanship and maintained long-term relationships with clients
• Tailored sales approaches and techniques to a specific client need to increase marketing effectiveness
• Created professional sales presentations and seminars to demonstrate product features and competitive advantages effectively

مجال الشركة:
الاتصالات والشبكات

التعليم

Ryerson University

أغسطس 2023

أغسطس 2023

ماجستير، Master's degree, Health Administration in Community Care

كندا

Conestoga College

أبريل 2022

أبريل 2022

بكالوريوس، Bachelor's degree, Environmental public health (Honours)

كندا

Skills

Health Information Management
Expert
Health Information Management
Expert
Public Health
Expert
Public Health
Expert
Health Management
Expert
Health Management
Expert
Occupational Health and Safety
Expert
Occupational Health and Safety
Expert
Infection Control
Expert
Infection Control
Expert
PUBLIC HEALTH
Expert
PUBLIC HEALTH
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
AUDITING
Expert
AUDITING
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
COORDINATING
Expert
COORDINATING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SPREADSHEETS
Expert
SPREADSHEETS
Expert
FOODS
Expert
FOODS
Expert
In-depth knowledge of Public Health Standards, Immunization, and the Health Care Consent Act and the
Expert
In-depth knowledge of Public Health Standards, Immunization, and the Health Care Consent Act and the
Expert
Excellent interpersonal, supervision, management skills, and leadership skills in providing training
Expert
Excellent interpersonal, supervision, management skills, and leadership skills in providing training
Expert
COVAX system
Expert
COVAX system
Expert
Microsoft office
Expert
Microsoft office
Expert
information management
Intermediate
information management
Intermediate
Hazard Analysis Critical Control Points (HACCP)
Expert
Hazard Analysis Critical Control Points (HACCP)
Expert
Strong written and verbal communication skills
Expert
Strong written and verbal communication skills
Expert
food safety
Expert
food safety
Expert

اللغات

الانجليزية

اللغة الأم

العربية

اللغة الأم

العضويات

the Canadian Institute of Public Health Inspectors (CIPHI)

public health inspector

May 2019

الهوايات والاهتمامات

Hiking