Apr ‘10 - May ‘10
PMO Services - Emirates Identity Authority (EIDA)
• Worked as a business analyst on a project to provide PMO services to support EIDA in their Emirates ID mobile enrolment planning activities.
• Worked with the different stakeholders to develop a plan for mobile enrolment covering all areas of the project.
• Conducted market research, analysed mobile population data and statistics, and worked with the solution vendor to finalise the solution procurement activities.
Nov ‘09 - Aug ‘10
Unified Suggestions and Complaints Solution - Prime Minister’s Office
• Worked as a delivery manager on a project to implement a CRM system for the U.A.E. Prime Minister’s Office across 46 governmental entities.
• Monitored and controlled the activities of the project team to complete the tasks delegated to them within the time and effort allocated in the overall project plan and up to the expected levels of quality.
• Managed the delivery of training to the client.
• Deputised for the project manager during absences.
May ‘09 - Nov ‘09
Service Desk Implementation (Build, Operate, Transfer) - Qatar Islamic Bank
• Managed a project to implement, operate, and transfer a Service Desk solution at Qatar Islamic Bank. Took over project at the time of the solution go-live and completed the implementation activities.
• Managed the service desk operation for three months with a team of operators, technical support staff, and consultants from Qatar Islamic bank and Logica.
• Assisted the client in selecting and recruiting their service desk manager. Completed the service desk hand over to the IT department.
Oct ‘08 - Nov ‘08 / Feb ’09 - Mar ‘09
Revenue Management System Implementation - Roads and Transport Authority
• Worked as a business analyst on a project to provide consultancy and implementation services to deliver a RMS solution to the RTA.
• Validated the RMS context analysis, accounting framework, and requirements specification documents.
• Analysed and updated user requirements and worked on developing the business requirements specification document.
May ‘08 - July ‘08
Systems Selection - Qatar Islamic Bank
• Worked as a consultant on a project to select critical applications for the bank including a treasury management system, a Basel II calculating engine, and an anti-money laundering system.
• Managed the process of RFI and RFP preparation and undertook project deliverable quality assurance.
Mar ‘08 - May ‘08 / Aug ‘07 - Sep ‘07
IT Assessment - Qatar Islamic Bank / IT Assessment - Commercial Bank of Qatar
• Worked as a consultant on a project to assess the bank’s current IT capabilities in terms of applications, infrastructure, processes and organisation.
• The purpose of the project was to identify risks, issues, gaps, and to provide recommendations to bridge these gaps.
• Focused on assessing the bank’s IT processes and organisation using ITIL as a guideline.
Aug ‘06 - May ‘07
Core Systems Replacement Implementation - National Bank of Kuwait
Data Analyst:
• Analysed client data and resolved data conversion issues in co-ordination with the business users, technical staff and the software vendor.
• Documented the results of the data mapping workshops, developed the corresponding documentation, and ensured completeness and quality of all data mapping documentation.
Senior Test Analyst:
• Managed a team of five test analysts and four business users from the bank.
• Co-ordinated the analysis of the relevant requirements, specifications, and documentation to develop UAT test scenarios and data requirements.
• Managed the setup and execution of UAT.
- Company industry:
- IT Services
- Job role:
-
Information Technology
