Store Manager
Sun & Sand Sports
Total years of experience :14 years, 8 Months
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates on product knowledge by using wide variety of training tools.
- During the past 2 months ( March & April ) we achieved the monthly target over 100 %
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and
achieve sales goals.
Monitored metrics and marketing investments to assess performance and implement continuous
improvements.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Identify, hire and train highly qualified staff by teaching best practices, procedures, and sales strategies.
Developed value‑added solutions and approaches by leveraging trends in customer marketplaces and
industries.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate
services.
Developed and implemented a comprehensive salesperson training program.
Coached employees in successful selling methods and encouraged cross‑selling to drive revenue.
Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes
for clients
• Project manager assistant ( Preparing presentation and working on reports ).
• Monitoring & Analyzing team's KPI's to give feedback.
• Interviewing candidates for department job opportunities.
• Preparing monthly report of team performance for top management.
• Sending daily attendance report.
• Evaluate the agents calls.
• Using CRM application and solve all callers complaints.
• Monitoring & Analyzing team's KPI's to give feedback.
• Interviewing candidates for department job opportunities.
• Preparing monthly report of team performance for top management.
• Sending daily attendance report.
• Evaluate the agents calls.
• Using CRM application and solve all callers complaints.
Translate the manifest from English to Arabic and translate the official letters.
Deliver the Customs clearance to the customers.