Anas Manayseh

Key Responsibilities:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying
description of problems; conducting inspections; taking test drives; checking vehicle maintenance records;
examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and
exclusions.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and
services required; obtaining approval signatures; entering (RO) into service database system. Maintains customer
rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates;
obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and
temporary transportation.
-problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
-Executing any additional requests from the COO&CEO.
- Part Time Work: (Parts

Key Responsibilities:
- Performs supervisory responsibilities by overseeing skilled mechanics and workers maintaining automobile and
truck vehicles.
- Supervises independently and in harmony with the automotive shop foreman and communicates with the
superiors and subordinates.
- Schedules and implements the smooth flow of general shop repairs and preventive maintenance workload for the
physical plant and for other university departments.
-Communicates between customers and mechanics to eliminate inefficiency and comeback repairs.
-Estimates repair costs and makes sure that parts or services are completed in a timely manner.
- Ensures that parts inventory matches vehicles in system, coordinates with parts person, and updates as necessary.
- Maintains preventive maintenance records (hard copy and computer).