أنس مسطو

• Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving, and
ensuring quality of products.
• Measure and address the effectiveness of employee performance and warehousing activities.
• Ensure the accuracy of inventory and shipments.
• Interact with clients to resolve problems or answer questions.
• Maintain records, utilize specialized reports, and document relevant information.
• Prepare, pack, schedule, and route orders for delivery.
• Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides
coaching and guidance for performance improvement and development; directs and oversees the
training of new representatives.
• Implemented safety protocols and conducted regular training sessions to ensure a safe working
environment.

• Led daily store operations, ensuring compliance with Starbucks standards in customer service,
cleanliness, and product quality.
• Managed and developed a team of 15+ partners, focusing on training, performance evaluations, and
career growth.
• Maintained optimal inventory levels through accurate forecasting and efficient stock management.
• Ensured adherence to health, safety, and food hygiene regulations, passing all internal and external
audits.
• Analyse store performance metrics and implemented action plans to improve profitability and customer
satisfaction.
• Fostered a positive work environment that promoted teamwork, accountability, and a strong service
culture.