Client Services Manager
Creact
Total years of experience :10 years, 9 Months
• Client servicing of medium to high complex projects including team deployment, project management, and preparing client deliverables using approved ROI tools.
• Consultation with clients in areas such as orientation, contractual terms, on-boarding, resolution of benefits, payroll concerns, compliance implementation, conflict resolution, recruitment, and performance management.
• Generate report, presentations and insights to the client as agreed in the contracts (e.g. on the market and channel dynamics and trends in competitive position)
• Ultimately responsible for ensuring work is produced on time and within budget
• Handling cash flow of each project smooth and steady as per agreed terms with clients
• Conduct analysis and interpret client briefings into analysis design/data cuts
• Monitor and ensure team performance by developing and propagating client service-focused KPIs / Success Metrics across the team and ensure that it is consistently achieved.
• Work as VAS/GPRS Service Engineer and got the following comprehension
• Well knowledge of O&M / Managed Services / NOC.
• Efficiently& vigilantly provide 1st level support to monitor the whole Country Packet Core Network and Value Added Services.
• Well knowledge of different Packet Core Nodes (SGSN, EPG, SRX, ASR5K, 1K and Cisco Switches)
• Basic knowledge of 2nd level working environment.
• Well knowledge of GSM and LTE Architecture.
• Customer complaints efficient resolution.
• Generate reports and statistics against Nodes for reporting to management.
• Monitoring and O&M of Ericsson GPRS nodes
• Troubleshoot experience for different VAS nodes.
• Coordinating with and escalating 3rd party vendor for different VAS nodes.
• Configuring Routing Protocols according to the requirement which is required and on the best use.
• Concept of redistribution different routing protocols (statically and mutually).
• Configuration and implementation concepts of Open Shortest Path First (OSPF).
• Configuration and implementation concepts of Border Gateway Protocol (BGP).
• Configuring attributes of Border Gateway Protocol for more effective.
• Configuring VLANs, VTP, Ether-Channels, Inter-VLAN routing on layer 3 switches.
• Configuration and implementation concepts of Rapid-STP.
• Configuration and implementation concepts of Multi instance-STP.
• Configuration and implementation of Ether channel.
• Concept of Microsoft Server 2008-R2, 2012 Active directory domain controller server. DNS server, File server, Printer server and hyper V, DHCP, TCP/IP
• Concept of Group policy and access control policies on Microsoft Server Maintaining & troubleshooting of LAN, WAN.
• Designed Cisco based Network have feature of load balance by Ether channel, 99.9 % network uptime, fastest forward state by Port fast and Vlans and private Vlan for security purpose
• Troubleshoot network, systems and application to identify and correct malfunctions and other operational difficulties
• Configuration and implementation concepts of hot standby routing protocol.
• Concept of Gateway load balancing protocols.
• Worked at 6500 series switch for different scenario.
• Implementation concepts of Layer2 security
• Implementing traffic filters using Standard, Extended and Named access-lists.
• Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, ARP and more.
• Experience to troubleshoot the network issue.
BS Electrical (Telecom) Engineering 72% Comsat Institute of Information Technology Lahore -> FINAL YEAR PROJECT: “Metro Bus Monitoring and Control System” 1. It is an enormous system that is design to control and monitoring of Metro Bus System or Pakistan railways system this project has following fabulous abilities. 2. Anti-collision algorithms & Localization in server room. 3. Automatically update the Bus number and stop name of metro bus for passengers & managing authorities -> TYPICAL SEMESTER PROJECTS: 1. Require Signal/frequency Separation from Mixed Signal (Digital Communication System-Matlab) 2. Robot control using RF (Control, Electric machines , Microprocessors-MP Lab)
Government Civil Lines College Lahore Intermediate I.C.S (Comp) 1st Div