Training Executive
Samsung
مجموع سنوات الخبرة :12 years, 1 أشهر
• Initiated and currently leading a brand ambassador program.
• Lead a team of 12 on-ground trainers across UAE and GCC
• Worked closely with the marketing team, sales team and other core teams to identify and develop training/sales tools.
• Liaise with partners on training plans creation
• Conduct classroom and manage a team of seven trainers on an operational level
• Operation and execution planning for new product launches
• Progress tracking on a regional level
• Manager portfolio of three accounts with a total of $ 11 m in sales.
• Analysed raw sales data and calculated NPV on a quarterly basis
• Managed the sales expenditure for the Mobile division in the GCC Region
• Effectively led seasoned team of partner managers and account coordinators
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Built client relationships by acting as intermediary between customer service and sales teams.
• Contacted regular and prospective customers to explain product features and solicit orders.
• Develop partnerships with local businesses to secure third party promotions
• Provided solutions-oriented campaign themes according to clients’ needs
• Initiated and managed events achieving customer needs using original tailor made ideas
• Recommended merchandise to customers based on their needs and preferences
• Responded to customer questions and requests in a prompt and efficient manner
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.