Anas Zaher Aldeen

Responsible for ensuring the smooth day to day management of the accounts.
 Delivering the highest standards of customer service at all times including resolving enquiries
and complaints on their behalf.
 Demonstrating an excellent working knowledge of the complete product range and advising
customers in the event of delivery delays and stock shortages.
 Monitoring and controlling stock levels, placing orders and maintaining accurate record of
figures and takings for presentation to the Management and Head Office.
 Providing management and support to members of the team and identifying and meeting their
individual training requirements.
 Assisting with the recruitment of new members of staff and ensuring that they are updated on
relevant company and store information.
 Additionally responsible for visiting clients to maintain the stronger business relationship.

Managing staff of 25 employees.
* Effective communication on necessary issues to managements
* Taking care of marketing contracts with different bodies such as sport clubs and TV.
* Ordering, receiving and invoicing products. Stock control and managing the inventory.
* Works closely with the Owner and Managing Director in order to maintain a continuous
knowledge of project status, to identify potential issues and/or opportunities related to the
project.
* Ensures that all processes and procedures are completed, quality standards are met and
profitability is measured.
* Communicates the client's demand and interests to the staff to set the goals and targets.
* Understanding of the company capabilities and services, and training the staff.
* Public relations for the center involving client retention and quality customer service.
* . Marketing and advertising for the center to generate new business.
* Develop relationships with all product line representatives to promote and generate sales
revenue for the center.
* Organize outside events to generate new business for the center. I.e. Trade show, citywide
events, fashion shows, etc.
* Human resource responsibilities
* Hands on approach to management of the center and the entire staff.
* Reporting to the Owner and Managing Director, providing regular input on all account
activity, including status and call reports on a weekly basis.

Handling the daily sales to meet the set budgets
* Introducing products via different channels to the consumers and give them more
information on benefits and features.
* Customer service after sale.
* Managing and training both sale support team and sales team for the better service
* Suggesting deals to maximize the sale
* Ensures that all processes and procedures are completed.
* Train the new joining staff for all the products and policy.