Warehouse Worker
Booking.com
Total years of experience :27 years, 6 Months
Researched customer issues to determine potential solutions and provided high-caliber
customer service
Received incoming calls, accessed customer account information, and provided accurate
and updated answers to all inquiries
Verified customer information prior to addressing account issues to support system
security.
Managed high volumes of inbound and outbound calls in fast-paced environment to build,
cultivate and establish lucrative client relationships.
Answered incoming calls and provided highest level of professionalism and knowledgeable
service to every customer.
Raising my children
Used active listening skills to determine client's needs and followed through in meeting
requests
Determined the best hairstyle with customers based on complexion and face shape
Held friendly conversations with clients to generate repeat customers.
Recommended treatment and styling products to customers to meet current needs or
resolve specific concerns.
Selected hair colors, products and services based on customer preference and individually
designed hair care plan.
Organized warehouse design to maximize space for stock while allowing for high volume
traffic zones.
Examined packages and goods for damage and notified vendors of replacement needs.
Staged and sorted multiple types of products for loading.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work
environment.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Prepared products for shipment by packaging and labeling finished products in cardboard
boxes or containers.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding
production targets.
Built successful business from ground up using business acumen and industry-specific
knowledge
Improved customer satisfaction and loyalty by building an atmosphere focused on positive,
memorable experiences.
Used active listening skills to determine client's needs and followed through in meeting
requests
Increased revenue by providing range of services, including shampooing, cutting, coloring
Held friendly conversations with clients to generate repeat customers
Homemaker, Mother to 3 children
Gave birth to 3 children during this 5 year hiatus.
Used active listening skills to determine client's needs and followed through in meeting
requests
Held friendly conversations with clients to generate repeat customers
Determined the best hairstyle with customers based on complexion and face shape.
Managed side work, including dusting, cleaning, sweeping, and restocking product shelves
Maintained safety, hygienic, and sanitary standards while servicing clientele
Used active listening skills to determine client's needs and followed through in meeting
requests.
Handled confidential customer information in positive, highly ethical, and professional
manner
Used communications expertise to correctly identify customers' needs, accurately answer
questions, and consistently provide exceptional experiences outpacing expectations
Built immediate connections with the prospective customer, creating trust by explaining
Warehouse operations
offerings and answering questions.
Answered inbound calls to provide information, answer questions or discuss payment
options.
Managed high volumes of inbound and outbound calls in fast-paced environment to build,
cultivate and establish lucrative client relationships.
Taught customers about proper haircare and styling techniques to improve day-to-day
satisfaction with cuts
Advised customers about current styling trends and optimal designs to flatter different
faces
Connected closely with customers to deliver positive hairstyling and cutting experiences
and build strong loyalty for repeat business.
Pre-booked future appointments to increase repeat business.
Sanitized workstations and salon equipment to reduce risk of infection.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Selected hair colors, products and services based on customer preference and individually
designed hair care plan.
Supervised front-end of salon, booked appointments, inventoried sales area and
coordinated employee schedules to maximize operations.
Coached employees to work together to carry out daily functions and meet service
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General