EMEA Team Leader HR Shared Service
Medtronic
مجموع سنوات الخبرة :12 years, 4 أشهر
* Leading a team of 13 members including 4 people based remotely
* Implementing new HR system (Workday) and ticketing system
(Service Now)
* Consulting, advising and liaising with HRIS global team to
ensure an optimal operation of HR applications
* Ensuring a smooth onboarding of newly hired people
* Maintaining, auditing and enhancing the internal knowledge
documentation
* Producing and presenting regular activity reports (SLA,
satisfaction reports, call audit) to senior management
* Under my leadership we increased the AVG satisfaction survey
score (9.6 out of 10)
* Working on the harmonization of AskHR service catalogues for 2
legacies: Covidien and Medtronic
* Implement the processes necessary to manage a multi-tiered
shared service HR Help desk
* Take a lead role in the drive for data quality through the
development of auditing tools as well as other appropriate
methods
* Cooperation with Total Rewards and Talent Acquisition teams
* Team meetings facilitation
* Monitoring of recurring activities
* Delegating the responsibilities within the team members
* Recruiting of the AskHR team members
* Performance Management of the team members
* Working on building strong relationships with the country HRs in
EMEA
* Participation in Kaizen events
Subject Matter Expert (SME) of Compensation Activities, car
eligibility evaluation
SME of recruiting system Talent Connect
Responded and resolved queries of internal employees and external
candidates related to HR systems (PeopleSoft and Talent Connect) and internal HR policies
Supported HRs, recruiters and talent management team across all
EMEA region
Provided trainings to new hires and local HRs
* Leaded a team of 3 people
* Provided training to new hires
* Acted as Account manager for existing clients
MSB Events Company, Prague
* Cold calls to potential clients
* Registered clients in the database and drew up the contracts,
invoices and related documents
* Provided customer assistance during the events
Czech to Russian and English
* Translated articles related to fashion and technology
* Cooperated with the graphic design team on the page layout.
Planned daily schedule and activities for children
Modules: Reward management and Motivation at Work, Work Conditions and Labor Relations, People Management Practices, Managerial Decision Making
Modules: Business Economics, Corporate Finance, Banking Products, Human Resources, Statistics, Marketing, Macroeconomics and Mathematics