sales associate
Europe Emirates Group
Total years of experience :10 years, 8 Months
• Consulting clients and providing complex solution in the following areas:
UAE Free Zone and Mainland company formation
Overseas offshore company formations
Local and offshore corporate bank account assistance
UAE visa support
Foreign residency and citizenship
UAE wills
Company management and structuring
• Provide regular updates on regulatory changes where relevant.
• Negotiating deals and maintaining customers satisfaction.
• Maintain good relationships with existing clients.
• Ensure that clients are aware of the product and services offered by the company and receive all necessary assistance to achieve their desired end result.
• Undertake and compete on time all administrative duties associated with the post by not limited to update internal CRM.
• Oversee Front Office and Admin responsibilities and assist Members of the Club with dining, meeting rooms, Club events reservations and reciprocal introductions by responding on calls and emails.
• Maintain and improve databases of Members’ and guests’ accounts, including updating information in their profiles when necessary.
• Prepare daily Club operations sheet to ensure all Departments have the correct information and aware of the Club’s events and activities.
• Constantly promote Members Privileges to make sure that Members are aware of their benefits and fully enjoying their membership.
• Support membership team in promoting Club events and social gatherings, responding on membership enquiries, making Club tours on Membership Managers absence.
• Develop and maintain cordial relations with the Club’s Members including Board of Governors, Founder Members and Members of various Club Committees.
• Awarded Employee of the Quarter and received high score during the annual performance reviews.
• Carry out administrative duties with accuracy and speed, prepare necessary reports and documentation.
• Communicate effectively with different departments within the hotel (such as Finance, HR, Purchasing, and Administration).
• Prepare monthly report for payroll for 40+ employees of the department
• Maintain supplies inventory; placing and expediting orders for required supplies to ensure the smooth and efficient running of the department
• Consulting, direct sales (credit cards, personal loans and deposits) and constant achievement of individual targets across all products.
• Provide appropriate information, and guidelines on banking polices and regulations to customers
• Ensure customer satisfaction and retention by providing quality customer service, handling customers complaints.
• Responsible for increasing and control of insurance products sales within the department.
• Cross sales of non-assigned products and services to contribute the revenues and market presence.
• Train new employees and improve product knowledge within the department by providing appropriate guidance and motivation to the team members as needed.
• Prepare and submit daily and monthly reports for entire department, attending sales meetings.
Achievements
• Best manager of the 1st quarter of 2013
• Best seller of co-branded credit cards of the 1st quarter of 2013
• Over fulfillment personal plan by more than 130%
• Direct sales of bank products, consulting and helping the customer to pick the suitable product.
• Cross-sales of additional bank products.
• Opening new accounts, checking account status and maintaining savings account data in the system
• Processing and verifying all kinds of transactions Assisted customers with deposits withdrawals and opening new accounts.
• Ensuring that the services of the bank meet customer satisfaction.
• Development and further control of the activities of the office.
• Completing special customers’ requests by closing accounts, taking orders for checks, maintaining customers’ accounts and assisting with money transfers.
• Preparing and submitting various reports for the Head office.
• Responsible for compliance of opening and closing procedures, daily, monthly and annual audit.
• Became a “New Star” of 2012 (was nominated as the best new joiner of 2012).
• Generated a base of prospective customers from a scratch.
• Preparing leasing proposals and agreements, which would meet client’s expectations and needs.
• Building and maintaining effective relationship with customers, business partners and suppliers.
• Collecting all required documents for an application, doing primary solvency analysis.
• Attending various exhibitions and promoting the company and its services.