Restaurant Manager
Salem al Falasi investment
Total des années d'expérience :9 years, 8 Mois
● Managed the daily restaurant operations including supervising a team of employees, providing exceptional customer service, achieving sales and profit goals, meeting all food quality and safety regulations.
● Investigating and resolving complaints regarding food quality and service.
● Interview, hire, and train new employees.
● Effectively managing payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
● Keep track of inventory and order supplies as needed.
.Ensuring the restaurant and my section in specific is always maintained and cleaned to a high standard bothduring and after service.
.To deal efficiently and courteously with all guest queries
.Helping to run shifts and ensure a healthy contribution among the table
.scheduling staff members
.Assisting junior and senior team members with all duties and tasks needed
.Train and supervise team members ensuring they deliver consistent quality of service
.creative minded with a passion and respect for the provenance of food
.Excellent knowledge of restaurant menus to be able to offer guidance and make recommendations
.Delivering consistent, exceptional service in line with the luxury standards
.Create a friendly and professional atmosphere among the staff.
.Motivating and inspiring positive vibes among the team members.
.Ensuring grooming and appearance meet our luxurious standards.
• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
• Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
• Present the waiter in the station according to the SOP
• Ensure that the log book is completed after each service period
• Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
• Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
• Allocate daily bookings to the table plan
• Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
• Comply with hotel licensing regulations as well as health and safety and fire regulations
• Meeting and greeting guests;
• Meeting guests and escorting them to their suits;
• Presenting menu;
• Answering menu questions;
• Reserving tables;
• Complete control of the waiting list;
• Ensuring the quantity of menus is sufficient to cater to the number of guests;
• Taking reservation for breakfast, lunch and dinner;
• Seating guests in an open section or at reserved table;
• Monitoring the current situation on filling seats;
• Adding guests’ names to waitlists as necessary;
• Assisting the waiters as needed;
• Taking measures to prevent and eliminate conflicts;
• Saying goodbye
• Responsible For accurate check in and out of guests.
• Greet guests as they arrive to front desk and make sure guests are satisfied from the moment they step into the hotel until they leave.
• Handle requests from guests when attending room.
• Perform administrative tasks such as reservations, filling documents and paperwork, tours reservations…
• Listening to guests requirements and presenting appropriate solutions.
• Handling any obstacle that might occur our guests with a professional way and provide suitable solutions.
• Coordinates activities by scheduling daily work assignments, setting priorities, and directing tasks.
• Communicate with housekeeping in regards to rooms and issues.
• Wrote up guests orders and processed payments.
• Working with Customer Service and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Achieve monthly collection goals and overdue account balances
• Answer questions regarding Bank service and facilities
• Change account preferences and assisted with setup of new online accounts for easier access.
• Explain free services such as mobile banking to increase sales and customer engagement.
• Offer additional services such as credit card, home equity loans, car loans…
• Expertise in solving clients’ problems in a friendly manner.