أنسييا بشير

• Opening Relationship for Global Private Banking and HNWs Customer in DIFC, Bahrain, Singapore, India and Africa Branches.
• Provide professional, accurate and timely support to Relationship Managers and assist them to achieve financial targets by providing strong support.
• Assessed clients' financial situations to develop strategic financial planning solutions and also provide excellent customer service to private banking clients.
• Created strategies to develop and expand sales of services to existing customer which resulted in 80% increase in annual revenue.
• Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.
• Advise RM's and SRM's on process and procedures before scheduling an meeting with customer on various products and services like Account opening, Fund Transfer, Investments, Fixed Deposit and Account Closure.
• Ensure all the required documents are available prior to opening accounts and investments and as per the guidelines the genuineness of the transactions are verified through VRM process.
• Ensure the provision of adequate and efficient processing services pertaining to Clients, resolving their queries/ problems and thereby help them serve their respective external customers in a more efficient manner.
• Resolve queries relating to Demat Account, TDS, and Interest Payouts by analyzing the account Statements and raise the issue to the concern team.
• Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank products and services to the fulfillment of their needs.
• Handling customer complaints and maintain regular communication with Clients in resolving queries and provide with accurate and timely information. Keep customer updated on new products and services.
• Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
• Review all KYC Records for accuracy/ completeness /validity /compliance with AML, and communicate required actions to Relationship Manager.
• Adequate Knowledge on AML Policies and analyze the Source of Wealth and Income corroboration by evaluating the supporting documents collected from the clients.
• Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
• Training and support given to new staff and ensure the requests are verified and authorized before Processing.
• Working closely with Business and product teams for promoting ICICI bank offerings and have Knowledge on financial industry in multiple lines of business like Rupee Plus Point, Mutual Funds, Bonds, Structure Deposit /Notes, Fixed Term Deposit etc.

• Processing Credit Cards, Loans and Mortgages request as per policy and guidance. Also perform Emcredit check on Individuals and Enterprises to provide real time data.
• De-Dupe / analyze the financial statement and documents submitted to identify the risk and derive the eligibility to understand the repayment capacity of the customer.
• The Financial Applications like Finacle, Finone CAS, Vision Plus, ERP System are used to identify the past performance of Individuals working in same organization.
• Database of the customers are maintained in CAS system by sales before the request are received for processing. Further modification are done by the analyst after the findings are mentioned along with the recommendation and interpretation.
• Assesses clients financial situations to develop strategic financial planning solution and to review and monitor credit risk policies and exposures.
• Any Fraudulent credit card transactions or claims identified will be escalated as necessary
• Compile reports regarding finance and credit data to give proper conclusions on findings and calculate the total liability ratio to determine the total exposure.
• Special priority cards processed are Emirates Staff, Priority Bankers and privileged customers.
• Quality checks to be performed once the limit proposed by us is approved by the underwriters. Before the card is send for printing ensure the guidance for the specified card is given and approved accordingly. If the policies are not as per the guidance the same to be rejected and reported to the underwriters.
• Received Valuable contribution Award for processing maximum applications before the deadline.
• Trainings or mentoring new staffs and share the knowledge of experience in order to perform the task appropriately.

• This Position supports daily valuation/mutual fund services team and is responsible for cash/stock processing, reconciliations, income posting global cash transfers for daily valuation accounts.
• The primary function is to act as main interface between Direct Custody clients and various custody operational units of Northern Trust. Also provides all clients with premium level of service through the efficient and pro-active resolution to their queries.
• Conduct careful financial and covenant analysis of proposed transactions and portfolio companies.
• In ACATS, associates are required to efficiently and automatically enter, review, and settle the transfer of customer accounts between each other.
• Built and maintained databases for forecasting future financial performance.
• Schedule and process all monitors and fees referred to collections and transfer.
• To identify if the list of assets and cash are initiated by the receiving bank through TIF (Transaction Initiation Form).Based on which the transaction would be processed or rejected.
• The details filled for transferring the cash through wire transfer should be correctly captured as the receiving back would charge penalty for reversal.
• Once the request are processed Swift Message would be shared with respective RM's.
• Develop/ finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT) with respect to processing of transactions for the respective departments/ divisions/ units.
• Transferring the assets using various Northern systems/applications like Trust Servicing, Trade, Wire and ACH Transfers, Hedge Equity template, Pledged security transfers etc to facilitate accurate and timely delivery of assets.
• The remittance and investment request submitted by the customer are scrutinized by verifying all the documents and account status and check if the client is eligible by doing AML due diligence process to identify the actual portfolio and accuracy.
• Identifying areas of improvement within the team/department, providing coaching and training to team members, providing manager and team leader with active feedback/recommendations on all the team members on a monthly basis.
• Received Best Performer Team Award and best performer of the month Award for excellent performance without any errors or escalation.