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Andile Gwala, Sports Trader and Customer Care Agent(Call-Centre)

Andile Gwala

Sports Trader and Customer Care Agent(Call-Centre)·Keith HO Racing (Pty) Ltd

South Africa

High school or equivalent, Administration And Business Administration

Work experience

Total years of experience: 13 years, 0 months

Sports Trader and Customer Care Agent(Call-Centre)

July 2013 - Present

Keith HO Racing (Pty) Ltd

Benoni, South Africa

July 2013 - Present

• Updating Markets for all the various sporting codes we offer to our customers. e.g. Loading
new market and updating the odds on the market.
• Inbound and Outbound Calls. e.g. Laying bets over the phone for the customers, replying to
their queries via email and by calling them back regarding their queries.
• Administrations work e.g. checking whether the event and market are loader under the
correct sporting code and whether market have been price up correctly using other
exchange website.
• Sports Trader -we monitor prematch and live events for different sports. e.g. Using an
exchange website to buy and sell stock of a certain team, player or driver(motorsport)

Company industry:
Entertainment

Education

BENONI HIGH SCHOOL

January 2008

January 2008

High school or equivalent, Administration And Business Administration

South Africa

Skills

APPLICATION DEVELOPMENT

Intermediate

BUSINESS ADMINISTRATION

Intermediate

BUSINESS STUDIES

Intermediate

CUSTOMER SERVICE

Intermediate

INBOUND CALLS

Intermediate

LIFE SCIENCES

Intermediate

MATHEMATICS

Intermediate

MICROSOFT ACCESS

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT WORD

Intermediate

Languages

English

Expert

Training and Certifications

Certifications
10 Drivers License

Hobbies and interests

Sciences