أندريا Speare

April 2014 - Present Al Wajba Facility Qatar Butler/F&B SeniorSupervisor
UCC Facilities Management
(Hospitality Division)

• I work in ensuring the service and standards of our VVIP Client and his extended family and friends are met with the highest possible measurements. Being a big part of his daily wellbeing without being intrusive.
• The role I hold is a key but sensitive role in the running of the facility as I am one the people that has the most interaction with The Client and ensures that everything he wants or needs he will get in the minimal time frame. It is a fast paced role with the nature of quick changes regarding times and location and security I have to expect the unexpected at any given moment and be prepared at all times.
• As a Food and Beverage Supervisor my role extends as a Butler Front of house where I'm taking care of the service and wellbeing of the Client and his entire family on a daily basis, from food and beverage to general concerns. I supervise a team of 14 who in turn are vital to the facility.
• Along with that I have to coordinate with the personal teams of other VVIPs to ensure that they and their children have the best level of service and hospitality at all times with never compromising on the standards, service and security.
• Liaising with all other departments like the kitchen, Housekeeping or Maintenance with military precision ensures that The Client's experience with our service is smooth and interruption free and to the standard he is accustomed.
• With it being such a brand new operation myself and other staff has had to start from scratch and implement Standard Operating Procedures according to the Qatar Law from Health and Safety and Food Hygiene to Personal Grooming, Equipment and Chemical Use along with many others.
• A lot of the times I went above and beyond my job title to ensure Al Wajba was ready for the arrival of The Client and was proud to do so which in turn has given me an insight and experience to the other departments and how the whole place is run.

November2012 - April 2014 The Living Room Liverpool Sales & Marketing Manager

• Dealt with upcoming events and bookings by phone email and face to face.
• Managed reservations guest records and acting as house Champion for FOH reservation system.
• To drive the business and to coordinate the internal sales drive and securing deposits to convert to bookings from provisional to confirmed.
• Maintaining good relationships with local businesses in order to bring back custom and revenue.
• Updating all social media for my business and tracking comments with trip advisor.

Nov 2010 - Nov 2012 Gusto Restaurant and Bar Head Hostess

• Meeting and greeting guests with a warm welcome, ensuring they have the best dining experience.
• Planning and organising seating arrangements for parties.
• Liaising with managers and servers to make sure everything runs seamlessly for the guest.
• Touching tables and chatting with the guest to have an understanding of how their experience is going also to engage with them to get to know them and build a rapport.

Feb 2010- Oct 2010 - Etihad Airways Cabin Crew

• Travelling as crew around the world maintaining the highest level of customer service on-board the aircraft.
• Dealing with unexpected problems which may occur in flight e.g. Security and Safety of the passengers and colleagues.
• On time performance- as crew of Etihad it was of the most importance to be on time for flight briefings/meetings as it all reflected on us as individuals.
• 100% professionalism was needed to be part of such a prestige airline.
• Immaculate grooming and had to always be very well presented on and off duty.

March 2005 - Jan 2009 - Base Real Estate ( Kimmance) Office Supervisor

• Managing office duties, delegating responsibilities and liaise with other necessary parties.
• Time management and problem solving.
• Coaching and mentoring staff
• Compliance of respective legislations and company policies.
• Liaise with all necessary departments, i.e. maintenance, Building maintenance, cleaners, driver, security etc.
• Motivate and lead staff to consistently deliver an "award winning" service.
• Conduct PR and build relationships with customers, whilst ensuring the team are informed of all necessary requirements, i.e., size of property required, specific needs, ramp access etc.
• Ensure office projects a friendly but professional environment.

May 2000 - Feb 2005 British Gas Customer Service Sales Advisor,

• Customer service - Provided face to face service for customers who visited the service centre, responding to general enquires.
• Customer Sales - Identifying and targeting customers who would benefit from a change in service package and contacting them to persuade them to take up a new agreement.
• Customer complaints - Registering and reporting customer problems with the relevant internal functions.

Sept 1997- May 2000 Call Centre Advisor, British Telecom, Warrington

• Customer service - Provided telephone based service for customers, responding to general enquires.
• Customer Sales - Selling various voice and data solutions.
• Customer complaints - Registering and reporting customer problems