Andrea Varella

Agent at SESC

• Brazil
• December 2003 to January 2011

of the reservations department hosting
- Monitoring and supervision of required reserves;
- Weekly and monthly reports of the sector;
- Proposed improvements to the company through the implementation of new services;
- Control statistics of calls made​​;
- Customer service;
- Conducting projects to the activity of Social Tourism;

Technique of Social Tourism
- Technical visits to evaluate attractions, means of accommodation and itineraries;
- Planning, preparation of cost sheets, promotional material, sales and follow-up of the tours and excursions;
- Evaluation of services through implementation and reporting satisfaction survey;
- Monthly and annual reports;

Assist. Of Administrative Manager
- Selection, contracting and monitoring services. Issuing receipts and acceptance of services performed;
- Assessing the needs of the areas of hosting and management of the company;
- Social work in the community focused on education, health, nutrition, training, culture and recreation;
- Control and scale of outsourced employees;
- Scheduling, monitoring and planning events;
- Preparation of letters, documents, statistical surveys and monthly and annual reports to management and directors;

Assistance at Guarulhos International Airport - Guarulhos

• Brazil
• November 1998 to October 2003

to passengers;
- Responsible for the LL (lost Luggage) area;
- Ticketing and reservations issues;
- Check in and checking of flight;

• to

Reports
Aplication of surveys, data collection and reporting
Files and expenditure reports
Projects and organization of Festivals and Events
Assistance to management;
Quotation of outsourced services, hiring and monitoring the service performed
Issue airline tickets and reservations
In charge of booking the hosting industry
Monthly and annual management reports
Customer Service

at Jamaica, Grand Cayman, Cozumel

• Italy
• to

the (Air Canada) Res III system training