Collection Department
Farzana Trading
Total years of experience :10 years, 7 Months
• Responsible for 250 accounts.
• Establishes and maintains computerized records for each client and/or
provider account and may maintain logs and ledgers as well as files of
correspondence, payment records, and related information.
• Contacts delinquent client and/or provider accounts by letter or phone in
order to discuss legal requirements and/or to make arrangements for
deferred payment plans, forbearance agreements, or other feasible options.
• Maintaining the coordination with the Accounts Receivables to update the corporate accounts receivables journal entries reflecting payments credited to sales receivables.
• Always monitoring the payments aging in order to provide clients with invoice reminders as the due date of payments fall due.
• To compute the late payment surcharges and prepare the application in time.
• To issue collection notices for sales credits that are past due dates.
• Provides assistance and on-the-job training to new employees.
• Performs related responsibilities as required or assigned.
• Directly responsible to establish and maintain correspondence with Euler Hermes.
• Directly reporting to the General Manager.
Administration:
• Assisting with all aspects of administrative management, directory maintenance, and logistics.
• Submitting invoices.
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
• Scheduling and coordinating meetings, interviews, events and other similar activities.
• Sending out and receiving mail and packages.
• Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software).
• Sending faxes.
• Managing Files.
• Research and the identification of key data sources.
• Performing multifaceted general office support.
• Preparing meeting minutes, meeting notes and internal support materials.
• Sending and receiving forms for the company.
• All Day-to-day operation matters.
Project Coordination
• Initiating contact with customer, identifying their needs, and providing them with appropriate service from the beginning to the end of a project.
• Actively involved with key customer account and provides accurate updates of customers.
• Providing updates on current work orders, scheduling of technicians, parts on order, or any potential delays in completion.
• Submitting work order quotes and following up with appropriate approvals and questions.
• Follows-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
• Identifying cost savings opportunities for customers by analyzing type and frequency of work orders.
• Developing and maintain working relationship with internal and external resources.
• Handling all escalated calls/e-mails and researching the problems to determine what issues may be affecting the customers.
• Replying to customers relying on relevant information.
• Generating weekly reports on calls/e-mails and pending customer’s approvals.
• Generating monthly customer reports; working with the accounting department on any billing issues and ensuring that customers are invoiced in a timely manner.
• Registration of supplier and customer invoices
• Sole operator of company accounting software system. Registering all necessary documentation required to generate final monthly reports.
• Worked with 5 software systems for Accounting, MOH, MOF, Retirement Fund and Unemployment.
• Keeping ledgers (Inflows, outflows, VAT)
• Worked with the production department to support the daily financial and accountant statements.
• Performing banking tasks: Provider’s payments, Government tax payments.
• Keeping track of inflow and outflow of raw materials.
• Validated account balances of clients and suppliers.
• Responsible for the monthly balance of revenue and expenses.
• Monthly statements of VAT, contributions of the employer and employee to the Government institutions.
• Coordinated 250 employees in 3 branches.
• Organized and provided monthly training on Labor Safety Norms for all employees.
• Issued unlimited and limited employment contracts, termination letters.
• Performed all monthly payroll activities.
• Supervised the warehouses and their inventories.
• Reporting to Financial Guard and Ministry of Finance for inflow and outflow of raw materials, inventory, VAT, yearly financial report.
• Producing midyear and end of year financial reports.
-Planning Hr activities; -Communication with employees; -Prepare documents for accounting staff; -Management staff records; -Organizing staff recruitment; -Preparing Payroll; -Base management personnel records.