Internal Auditor
Demind Group
Total years of experience :18 years, 5 Months
In charge of building the financial and operational structure of the 14 venues within the group from inception, focusing on a systematic and effective approach of risk management, control and governance process. Working directly with 14 Line Managers reporting to me along with supervising a larger team of 620 employees. Leading pre-opening operations along with GM’s building up the structure and meeting launching deadlines.
Enhancing the operational procedure and training the best practice. Carrying out supervisory responsibilities in accordance with company’s policies. Analysing the trend of the business and create internal strategies to meet the operational requirement. Creating operational process to check product quality, handling and storage requirements. Developing the process for monitoring the par levels and inventory control while working closely with the inventory manager. Working hand in hand with the GM, introducing internal operational procedures and follow through with implementation.
Issuing procedure to trace the guest complains and assuring continuous improvement in customer experience. Creating a healthy and safe work environment by providing clear guidelines complying with legal regulations. Monitoring IT support services, facilitate coordination and communication for certain department functions. Reviewing Financial reports, formulate and develop efficient reporting modules. Evaluating financial data and introducing new strategies to increase profitability. Contributing to training programs and tasks assignment, recruitment and selection.
Determine cost-effective ways of operating and assuring that are carried on. Making sure that employees are aware of health and safety, fire and hygiene regulation. Conducing weekly and monthly audits and provide audit finding to the management recommending corrective actions. Introducing robust procedure related to assets of the company to prevent loss.
•Key Accomplishments:
•Leading 9 successful openings within 5 years.
•Successfully protecting the company assets against fraud and theft.
•Eliminated high risk identified in operations redirecting the loss to savings
•Responsible for developing the company’s guidelines and employee’s handbook.
•Creating a systematic audit process which resulted in higher profits and general accountability awareness along all departments.
Reporting to the Chairman, leading a large team, accountable for all financial aspects for the venue. Instrumental in growing the venue as part of the opening Team, coordinating the installation of the EPOS System (F&B Products. Implemented the Restaurant SOP’s: Discounts, Complimentary, Void, City Ledger, Purchasing, Receiving and Inventory SOPs. Managing all financial aspects of the venue, Generating the DRV and reporting to the investors, after auditing all transaction. Along with preparing promoters’ weekly reports based on their contracts.
Daily Cash and Credit Card Reconciliation, Revenue Comparison Reports. General Cashier duties, Employees Bank Accounts, Employees Expenses, Petty Cash Reconciliation, Payroll. Issuing payment for all Food Suppliers, Monthly Contracts Payment, Housing bills and Restaurant bills. Preparing the F&B Cost Reports. Maintaining the Payroll system and processing Monthly Salaries. Weekly auditing of the restaurant cashiers’ floats. Preparing the monthly P&L Report. Issuing the Events invoices and the payments methods.
Running daily credit card transactions through a settlement process. Recording daily room occupancy and rate totals. Recording revenue totals for cash and credit card transactions. Generating automated accounting reports for the manager's review. Handling 3rd party reservations and ensuring proper processing. Settling Corporate Accounts and sending reports to those entities for billing purposes. Running the computer back-up systems. Ensuring proper video monitoring for surveillance and processing. Replacement /cross experience of Cost Controller for 2 months during her leave. Replacement /cross experience General cashier and Paymaster for 1 month during maternity leave. Replacement /cross experience DOF Personal Assistant for over a month. Revising and submitting in monthly basis to chef accountant the Visa Revenue, Transportation Rev, Hotel Tips, Shisha Company Share and Salon. Updating the Revenue for Corporate: Forecast, Budget and MTD Revenue. Conducting Micros Cashier Trainings and authorizing System access based on employee knowledge. General Cashier Report, postings and communicating the Over and Short to the Respective F&B outlets accordingly. Miscellaneous Credit and Charge auditing and postings.
Overlooking the daily reservations and registering the guest’s details, preferences. Involved in the team- building plan, continuously seeking for improvement and successful methods. Assuring the consistency into the daily operations. Cross Training with PR and Marketing Team completed, certificate obtained. Provided a level of expertise and loyalty that resulted in fast-paced promotion to Sales Account Manager position (within five months). Built trusting relationships with customers to enhance satisfaction and retention. Providing training for Afternoon Tea Service standards. Handling the daily reservations for the Ritz Carton Afternoon Tea and groups payments. Recording the Top VIP Preferences and adding it to Mystique. Checking the Top VIP DOB for sending them wishes, building up relationship. Keeping records of the guests complains and entering it in Mystique. Preparing orders for the tea suppliers. Assuring that Afternoon tea bookings communicated with the kitchen department. Submitting the daily reports to the General Cashier assuring that all the amounts are correctly reconciled. Dropping the Cash generated daily as per the Micros Reports. Assisting the other outlets during busy operation. Keeping inventories of the department goods. Making part of the F&B team for outside events, ex. Opening of Louise Vuitton Dubai Mall. Maintaining the daily schedule and updating the data in the Oasis System. Monitoring the vacation days of the respective department.