General Store Supervisor
Salam Studio & Stores
Total years of experience :8 years, 0 Months
As Store Supervisor I managed 10 direct persons and 4 retail cashiers and I was in charge
with cultivate and manage new and existing retail Salam's costumers portofolio.
My main task was to supervise the Main Plaza sales and operations, motivate and monitor
the team and store performances in order to increase the profit and minimize the possible
loss. I also developed the sales plan for the coordinated team and work schedules, including
setting targets and budgets in order to provide quality services to costumers, such as
premium luxury services.
I assisted in proper training of team members as required and I was also involved in training
them in customer services and Salam's policies and procedures. I assigned duties and
work schedules to ensure efficient functioning of the store, also verifying cash flow level
and sales.
I also monitor the appearance, standards and performance of staff members. I create
clients database by managing strong business relations with current and prospective
retail customers.
I am responsible in assisting other store crew with their task and assuring that they are
performing their job well. I also supervise the flow of service in the store and act as the
acting officer if the presence of the Manger is not available.
Basic Tasks:
Assist other store employees with their work
Disseminate tasks and orders to employees
Train and evaluate trainees
Check the flow of the store from time to time.
Check the products before the opening and closing of the store
Encode the delivered or ordered materials or products
Assist the customer with their demands, suggestions and complaints.
Communicate with the manager regarding the sales, employees and other important
matters.
Act as officer in charge whenever the presence of the Manager is not available.
Maintain and increase the visited medical specialists portofolio (Dermatologists, Alergologists,
Pediatricions, family doctors, Phd's);
- Manage all dermatological prescriptions in agreed drug stores;
- Constant training with beauty advisers in drug stores about the benefits of the products and the way they need to pass these information to patients (selling trainings);
- Manage and implement sell-out promotions in drug stores;
- Constant meetings with top prescriptors (doctors) in order to privide on going feedback
about our selling programs, product benefits, finding new aproach methods of promoting product advantagees to patients;
- Constant people management (beauty advisors) in drug stores - my responsability was to hear all beauty advisors complaints about the products in order to teach them
how to solve discrepancies in front of patients and to be more persuasive;
- I had 30 beauty advisers under my responsability with whom I had constant meetings,
I trained and managed during this time;
To promote image and services of my company in relation with my clients;
To increase portofolio of clients by identifying new potential clients on Pharma Retail
market;
To establish and maintain a good bussines relationship with all my clients around my
covered teritory;
Trade Marketing Representative 12.07.2005 - 10.06.2011
Company: British American Tobacco (Romania) Trading SRL
Working city: Galati
Salary: 2700
Department: Marketing
Company activity field: This is a multinational FMCG Company. It operates in more
than 180 countries. In Romania it has aproximatly 273 employes. The company produces and also sells tobacco products. BAT is No 2 in tobacco production worldwide.
Responsibilities: - My role-profile is to increase the number of BAT locations by investing in these outlets for developing better communication possibilities for my products in front of adult smokers;
- Provide adult smokers a better opportunity in terms of quality and a good inter-human
relation with the owners in order to facilitate the off-take of my companies products in those shops;
- My job is to create win-win situations among my clients and to create and mantain the impression of benchmark supplier in retail.
- I had under management all promotional team and promotional equipments allocated
to my territory (1 Team Leader, 10 promotion girls, promotion car, promotional materials,
uniforms, IT equipment, promotions girls bonuses, )
- In order to achieve targeted objectives of 16 visits/cycle and an average of 120 visited
clients, I've planned and performed visits based on the specific activities from each cycle.
I've managed to prioritise all activities in the most efficient way, making the difference between important and urgent (materials implementation guidance: first - KA, 2nd in Independent
outlets) . I covered all my territory efficiently and I've made my daily routes geographical in order to have maximum number of quality visits and full control on my territory. I also
planned more visits to KA but without affecting the rest of customers coverage. Efficient
planning consists in constantly communication with DR's about outlets with problems
where the bussiness management fails leading to closing in order to add or delete outlets in time if necessary, in this way achieving the targeted objective for 2010;
- Regarding cycle activities and implementation I managed to achieve the targeted objective at the end of the year;
- Regarding availibility, I constanly check during visits the level of stock and availability of our products;
- This year I had a real focus in registering accurate data from field in TPC. All activities
were introduced during my visits in outlets, my high level database accuracy at this moment
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being a real help in order to develop my territory. Reintroducing all contracts in V3 with all the details was one of the main activities in keeping an accurate database. I have
planned in advance what racks were to be installed in stores that were to sign contracts or racks that needed to be refurbished in order to optimize merchandising materials order.
Following the database activities that took place last year I did: - An update of the merchandising materials;
- An update of the contact persons and outlet details;
- Introduction of the field location;
- Volume assessment activity especially at outlets near by other stores that closed during this year in order to track volumes and their migration.
- Outlet address, contract and quality assessments;
- Full collaboration with all areas and other departments in order to achieve the TM&D
objectives;
- Self-develop knowledge and capabilities (books about negotiation skills, internet) in order to develop myself.
Development plan - Track progress and work on my development plan considering received
feed-back from AM/ASM's;
- I planned the promotional activities for each cycle keeping in mind the criterias: cycle
communication, BVS, peak time of consumers in outlets, DR's and PG's opinion about outlet's panel and peak time, volume class and history of the BAT contracts in promotional
activities. Also along with my colleagues I organized castings for completing our team of PG's. When I made the promotion training with TL and PG's I attended to deliver them a god and clear information.
For optimizing promotional activities I took care when planning of the target consumer, the most frequented stores and the most suitable hours.
The implementations of active and passive promotions were at good and very good level.
I have chosen outlets for different active promotions due to the drive brand and the cycle.
During the promotions, I received constant feedback from TL. This fact helped me in due time to evaluate and improve our activities in the future.
Recommendation: Cosmin Mihaila - TMR Galati and Florin Tiriachiu - ASM Galati in
BAT Group.
Increase SOV (Share of Voice) indicator on my teritory in 2008 from 19.4% to 45% with investments of aprox. 50000 RON at the end of 2010.
Benefits: Company car, Company phone, bonuses for achievments in due time, personal development
programme, developing negotiation skills by having negotiation courses, medical insuarence