Andrei هايدن

Currently my role entails:
 Managing sales business for passenger vehicles, vans and used vehicles;
 Leading a team of 6 sales executives, 1 sales coordinator and 2 back office people to create an exceptional experience for customers;
 Monitor targets and support the team in maximising opportunities and overcoming obstacles or challenges;
 Organise, direct and control the activities of sales staff and administrative support to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources;
 Maximising and never compromise quality or a great customer experience;
 Ethical and considered in approach, recognising the value in strong relationships;
 Incorporating all the Company's products and services: leasing, insurance, after sales services;
 Closely working with HR department for recruiting new team members;
 Closely working with After-Sales department to make sure that all our clients have the best experience even in unpleasent situations;
 Collaborating with Accountancy and HR teams for establishing team members’ income and bonuses;
 Achieve the MB experience, planned sales and profit opportunities within the Dealership, consistently exceeding all external and internal customer expectations;
 Ensure that all standards and processes are in line with MBRo requirements;
 To promote the Company's Values of Passion, Communication, Fun, Integrity and Teamwork.

Casa Auto - Mercedes Benz Dealer, Iasi, Romania

Mercedes - Benz Fleet Sales Executive
Currently my role entails:
* Identify target fleet customers by location, business type and product range, and develop sales to these target customers through a defined action plan.
* Manage sales activities to fleets (once initial conquest sales are achieved)
* Work towards targets for vehicle sales and profits, as set by the Fleet Sales Manager and MBRO.
* Develop and maintain links with key personnel at MBRO to maximise sales opportunities.
* Provide regular feedback and reporting on sales activities, as required.
* To sell service contracts for the After Sales Department.
* To handle demonstrator vehicles i.e. arranging delivery and collection to customers.
* To ensure when selling vehicles that they are delivered as per the customer's instructions and that payment is received promptly.
* To complete all appropriate support claims forms for vehicles sold.
* To complete vehicle check lists, ensuring they are correct before being handed to the Fleet Sales Manager for endorsement.
* To handle all types of sales enquiries.
* Undertake ad hoc tasks as requested by the Fleet Sales Manager.

Casa Auto - Mercedes Benz Dealer, Iasi, Romania Feb 2008 - Oct 2012

Mercedes - Benz Van Sales Executive
Responsibilities include: * Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers.
* Informing and advising visitors on Mercedes-Benz vehicles, equipment, prices, conditions, technical data and other issues.
* Explaining differences between Mercedes-Benz vehicles and competitors' vehicles; highlighting usefulness/advantages.
* Immediately passing on customers' wishes to sales management.
* Evaluating cars and arranging for technical appraisals to be carried out.
* Introducing customers to other customer support units and continuously maintaining contact with these units.
* Preparing and carrying out follow-up contacts and compiling contact reports.
* Organising and carrying out test-drives and evaluate results.
* Compiling and sending out offers.
* Well-targeted and continuous planning of acquisition of new customers.
* Establishing contact personally, in writing and by telephone.
* Positioning information material (brochures, catalogues, etc.) and ensuring availability.
* Involvement in design of exhibition space and product placement.
* Involvement in sales events.
* Guaranteeing professional level of product presentation (price marking, accessibility, cleanliness, etc.)
* Carrying out market and target group analyses and compiling statistics.
* Fostering contacts to key individuals, associations and groups in the region.
* Carrying out customer and demand/need-oriented sales discussions.
* Offering and selling accessories.
* Explaining financing and leasing opportunities and insurances and concluding/arranging relevant contracts.
* Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract.
* Offering and selling service packages.
* Prepare offers and follow-up with customers and prospects.
* Recording the customer's order, preparing cost calculation and passing them on to the respective department.
* Checking confirmation of order and, if necessary, passing it on to the customer
* Recording, dealing with and passing on customer's desired amendments
(changes to vehicle type and fittings)
* Agreeing on processing and registration procedures with customer.
* Supervising conclusion of financing, leasing contracts, insurances and service contracts.
* Reaching agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.)
* Supervising all processes up to delivery.
* Agreeing with customers when the vehicle is to be put at their disposal (date, delivery, registration, etc.)
* Handing over vehicle and introducing customer to the vehicle.
* Planning and carrying out regular contact with customers.
* Regularly recording customer satisfaction and initiating relevant measures.
* Taking individual period of ownership of customer's vehicle into consideration with respect to timely follow-up orders.

Benchmark Scaffolding LTD, London, UK Dec 2006 - Dec 2007

Safety engineer: * The positions involved undertake protection, conduct briefings and making sure the staff understood the Health and Safety procedures;
* Planning and organizing health and safety activities approved by HR&HS director;
* Collaborating with other delegated workers from every workplace in order to maintain health and safety laws compliance;
* Identifying potential dangers and risks for every workplace, for every factory position, task, equipment and means of production; - auditing and updating health and safety system;
* Applying all the general and specific health and safety regulations for every functional departments;
* Following up the implementations of all the measures taken for reducing and even eliminating health and safety related risks.