boutiques manager
Rivoli Group
مجموع سنوات الخبرة :19 years, 3 أشهر
Rushi Group of Companies is a premier jeweler and house of designs. The main showroom is located in Colombo housing a gem museum, workshop and an auditorium which screens documentaries on the Sri Lankan gem industry. The Company has a varied product portfolio from gold, white gold and silver based jewelry to various Sri Lankan gemstones. Aside from the gem and jewelry sales sections the main showroom also houses a Tea, Cosmetics, souvenir, handicraft and Latex pillows and mattresses. (The best shopping destination in Sri Lanka for Tourists)
• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• Make high-quality investing decisions to advance the business and increase profits
• Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
• Review financial and non-financial reports to devise solutions or improvements
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
• Maintain a deep knowledge of the markets and industry of the company
• Work closely with the human resource department to ensure great hiring.
Reporting to the General Manager/ Company Director, I’m responsible for the overall management of the Boutique to insure profitability, Brand recognition, team development, superior customer service and customer database building and development.
Responsibilities:
- Achieves monthly and yearly Boutique turnover and KPI targets set by the brand.
- Sets goals for all Sales Associates and motivates team on a daily basis.
- Completes daily and monthly reporting to analyze business trends and needs.
- Is responsible for the overall training and development of Sales Associates and reviews their performance (coaching, one to one). - Holds briefings to ensure consistent communication and information level.
- Upholds company’s customer service standards.
- Is responsible for developing the customer database.
- Proposes local events and advertising opportunities to the platform and develops external relationships to ensure maximum exposure.
- Manages Boutique Stock, reviews stock levels and communicates product needs.
- Is responsible for the Boutique administration (cash flow, shipments, repairs, security…).
- Ensures team understanding and adherence to company policies and procedures.
- Ensures that all visual directives are respected and executed (cleanliness, merchandising, team grooming)
Driving operational improvements, maximizing the value of the asset base while ensuring a tight control on operational costs, Responsible for monitoring and continually improving standards of performance and quality within the operation,
Responsible for entire operations, Planning, HR and Admin, Manufacturing operations and shipping/Delivery
* Managing a team of approximately 1000 employees in a busy work environment
* Negotiating contracts, ensuring that they balance value and risk.
* Establish and implement departmental policies, goals, objectives, and procedures.
* Creating, managing and analyzing performance data and other information.
* Ensuring that capacity and capability are continually planned.
* Encouraging, identifying and developing best practice strategy.
* Ensuring compliance to all Environmental Health & Safety goals & objectives.
* Producing Operations manuals which define how the business is to be run.
* Working closely with the Financial Manager, Facilities Manager, IT Manager and HR department.
* Lean with George - Responsible for working with department managers in identifying areas for process improvement events, establishing objectives for each project, and selecting cross-functional team members and leaders. Act in the capacity of the facilitator for each event. Coordinate each project/event phase and ensure that participants and stakeholders have the tools and resources they need, necessary information, and guidance to enable them to fully engage in the process and maximize the potential outcome of each event.
Montblanc has been known for generations as a maker of sophisticated, high quality writing instruments, Watches, luxury leather goods and belts, jewelry and eyewear.
* Responsible for all aspects of store operations
* Meeting sales targets for the shop and brands.
* Networking with prospective customers for incremental business.
* Creating & maintaining customer’s relationships, high standards in customer service & effectively handling customer complaints.
* Ensuring high standards of visual merchandising, store presentation and upkeep
* Managing stocks in the location and minimizing loss of inventory.
* Motivating the sales team to ensure increased sales & efficiency * Ensuring proper cash management at the store
* Preparing monthly reports, as required by the management.
* Coordinating with Mall Management.
Handle financial transactions - Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments
Trade foreign currencies - Buy or sell foreign currencies on the foreign exchange market in order to make a profit.
Maintain records of financial transactions - Organize all the financial transactions done in the daily operations of a business and record them in their respective accounts.
Maintain financial records & Provide financial product information
Responsible for overseeing the day to day running of a large retail store and 15 staff. Leading a team to deliver exceptional customer service in a fast paced and constantly changing retail environment. Ensuring the store is operational at all times and that the range of products displayed meet the customer's needs
.
* Evaluate performance of each staff and provide appropriate feedback.
* Perform inventory control to avoid over stock and low stock.
* Manage product storage and rotation activities to reduce spoilage and damages.
* Ensure that grocery shelves are maintained clean and organized.
* Ensure that shelves are loaded with fresh products all the times.
* Ensure that all products are properly tagged and labeled. Assist in recruiting and training staffs on assigned responsibilities.
* Assign daily workload and schedules to staffs.
* Setup product displays in store entrance and other sections according to merchandising standards.
* Maintain the store clean, safe and appealing.
* Develop process improvements to maximize sales and profitability.
* Educate staffs about safety and sanitation procedures.
Master of Science - In Business Administration With second class Honors -July 2009
Bachelor of Science – In Business Administration With second class Honors -July 2007
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