Freelancer Sales and Marketing Account Manager
The Loyal Merchants, Kenya
Total des années d'expérience :16 years, 8 Mois
• Business development and account management (B2B).
• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Maintain relationship with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Selling products by establishing contact and developing relationships with prospects.
• Online sales and marketing - created accounts in online sales platforms to reach a wide range of clients.
• Created, developed and managed content for the products I am marketing and selling for brochures, sales promotions and online marketing.
• Assisted my freelance sales team by focusing on managing schedules and following up on sales quotations.
• Liaised between my team of freelancers and our “employer” to provide support to sales activities.
• Assessed the progress of sales activities.
• Assisted in devising and implementing sales strategies.
• Followed up on all inquiries and prepared sales proposals.
• Performed sales reporting and analysis.
• Handled contract management and digital activities.
• Meeting, greeting and welcoming clients and visitors to the office.
•Providing secretarial services such as minute taking, WP and diary management.
•Recording, compiling, transcribing and distributing the minutes of meetings.
•Ensuring office procedures and systems operate efficiently.
•Handling incoming / outgoing calls, correspondence and filing.
• Faxing, printing, photocopying, filing and scanning.
• Organizing business travel, itineraries, and accommodation for managers.
• Monitoring inventory, office stock and ordering supplies as necessary.
• Raising of purchase orders and invoice tracking.
• Setting up and coordinating meetings and conferences.
• Involvement in social media implementation.
• Typing documents and distributing memos.
•Chasing outstanding accounts.
• Supervising the work of office juniors and assigning work for them.
• Customer care service.
• Sales and marketing
Working as part of an enthusiastic, results oriented sales team. Responsible for driving sales, ensuring good customer service, building relationships with colleagues, customers and suppliers, and ensuring the smooth running of business operations.
- Assisted in the opening of the Kenyan branch.
- Searching for clients, marketing, introducing and selling BRG products in the Kenyan market.
- Greeted customers and offered assistance and served them and ensured that their needs were answered in a timely and satisfying manner and in compliance with quality and customer service standards.
- Working as part of the sales team to develop both new and existing markets.
- Liaising with customers & the dealer network to answer and resolve their queries.
- Identifying and then researching potential leads and opportunities.
- Constantly developing existing sales processes which will generate sustainable growth.
- Responsible for developing own portfolio of customers.
- Writing accurate & informative sales reports and documentation.
- Identifying the customer's needs.
- Evaluating competitor activity and developing appropriate responses.
- Attending sales appointments at clients premises.
- Cold calling potential clients via telephone or personal visit.
- Making appointments to meet new and existing clients.
- Resolve customer complaints via phone, email, mail, or social media.
- Assist with placement of orders, refunds, or exchanges.
- Inform customer of deals and promotions.
- Work with global customer service manager to ensure proper customer service is being delivered.
- Compiled reports on overall customer satisfaction.
- Handle changes in policies or renewals.
• Welcomed and acknowledged each and every passenger with a smile, maintaining eye contact, and a friendly verbal greeting, using the passenger's name when possible.
• Directing and helping passengers trace their baggage in the assigned carousel.
• Assisted customers with queries regarding Emirates products &services and other airport facilities and amenities.
• Actively listened and responded positively to passenger questions, concerns, and requests and resolved them with delight, and building trust with passengers.
• Anticipated passengers’ service needs, including asking them questions to better understand their needs and watching/listening to passengers preferences and acting on them whenever possible.
• Address passengers' service needs in a professional, positive, and timely manner.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Maintained confidentiality of proprietary materials and information.
• Followed company and department policies and procedures.
• Thanked passengers with genuine appreciation and provide a fond farewell.
• Ensured that baggage sent for delivery to customers is appropriately sealed before delivery.
• Assisted airport baggage service staff in baggage service functions such as tracing lost and left baggage, creating reports for unclaimed baggage, weighing of baggage, racking and securely strapping all unclaimed baggage.
• Scanned passenger baggage and creating QOH (quick on hands) for easy traceability.
• Filed necessary paperwork involved in mishandled baggage section.
For both sister companies, handled daily A/P processes; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. Maintained adherence to corporate and accounting standards; addressed escalated issues from customers and vendors; and ensured accurate and compliant A/P files and records in accordance with company policies and government regulations.
Key roles
- Daily interaction with vendors & clients - Conferred and interacted with both vendors and clients to resolve invoices discrepancies and researched past due balances and provided vendors or clients with payment information when requested. Reviewed vendor or client’s statements and purchase orders, investigated and resolved open issues.
- Answered A/P Helpdesk and customer service to internal and external clients.
- Made follow up calls on customer inquiries.
- Used customer data to determine customer purchasing trends, and could call them to ask if they needed anything or updated them about our new products and services.
- Did cold search on the internet and more especially on social media forums to find clients in need of our products and services, provide required information, request their contacts and email them or call them individually for more personalized solutions to their queries.
- Responding to customer inquiries on telephone, email, chat services and in person.
- Being able to analyze a situation with the information given by a customer and then suggesting multiple solutions to any problems.
- Identifying and evaluating customer needs and providing appropriate solutions and responses.
- Using available and appropriate systems to respond to problems and queries.
- Using my initiative to sell additional products and services to customers.
- Always confirming that a customer is fully satisfied before ending any conversation.
- Participating in cross functional communications and meetings.
- Building successful relationships with counterparts and management.
- Using my initiative to sell additional products and services to customers.
- Troubleshoot issues concerning vendor invoices and payment status, answered vendor calls, processed vendor requests and assisted in researching vendor-related issues. Resolved collection and invoice discrepancy matters and coordinated approval processes of all accounts payable invoices.
- Investigated unrecorded liabilities for items processed outside the PO system.
- Renegotiated payment terms with dozens of suppliers/vendors.
- Ensured input and timely payment of all vendor invoices.
- Post invoices in the Tally ERP system. Reconciled, reviewed and processed invoices for payments on Tally ERP system and matched invoices with purchase orders and verified payment terms.
- Program Administrator for in house Attendance clocking in system.
- Assisted in Month End Closing and Year end close.
- Setup and maintenance of vendor database and filing system.
- Communicated with sales & marketing department, purchasing department and accounting department. - Composed effective accounting and ad-hoc reports summarizing A/P data for supply chain, HR and other departments.
- Processed credit memos, travel vouchers and expense reports.
- Worked on Special projects as needed.
- Providing quality service to maintain customer’s loyalty.
- Welcoming clients, recording their details and scheduling appointments.
- Responding to customer inquiries on telephone, email, chat services and in person.
- Being able to analyze a situation with the information given by a customer and then suggesting multiple solutions to any problems.
- Understanding that a positive approach from me along with a change in my behaviour can increase customer loyalty and retention.
- Always putting the customer first.
- Listening out for key facts and points in any conversation with a customer.
- Using key words and phrases to create a positive image in the customer's mind, with an emphasis on what can be done,
rather than what cannot be done.
- Ensuring a high level of customer care is exercised at all times.
- Always confirming that a customer is fully satisfied before ending any conversation.
- Being able to quickly adapt my approach to changes in customer’s situation or demeanor.
- Analyzing a situation with the information given by a customer and then suggesting multiple solutions to any problems.
- Identifying and evaluating customer needs and providing appropriate solutions and responses.
- Using available and appropriate systems to respond to problems and queries.
- Using my initiative to sell additional products and services to customers.
- Displaying exceptional level of professionalism and award-recognized level of service to customers and internal colleagues.
- Building successful relationships with customers, suppliers, counterparts and management.
- Occasionally having to work in the company call centre.
- Developing key customer relationships.
- Listening intently to what a customer has to say, not talking over them and only replying once they have finished.
- Daily maintenance of customer accounts.
- Identifying sales opportunities and then forwarding on all customers details to the relevant company department.
- Recording and analyzing data from customer complaints to identify recurring problems and limit repeat complaints.
- Giving feedback to managers on the efficiency of the customer service processes and system.
- Developing and implementing effective filling system.
Sales & Marketing of IT products.
• I.T Technical Support
•Teaching computer packages, web & graphic design.
•User Training
•Network administration - network trouble shooting and email setup & support.
•Content formulation, generation & writing.
•IT consultancy.
•Repair, installation and trouble shooting of hardware & software problems.
Diploma in Information Technology - Mod III, Eldoret Polytechnic, Jan - Aug 2006 * Data communication * Quantitative Techniques * Trade Project - Programming project (System Development) * Entrepreneurial skills - Business Plan
Diploma in Information Technology - Mod II, Eldoret Polytechnic, Jan - Aug 2005 * System Analysis and Design * Programming I - Structured programming i.e. Programming with C and Pascal. * Programming II - Visual Programming (Visual Basic 6.0), Object Oriented Programming - C++, Database Management Systems (DBMS) - SQL, FoxPro, Access, Webpage Design (HTML, Dreamweaver, Java and JavaScript)
Diploma in Information Technology - Mod I, Eldoret Polytechnic, May - Dec 2004 * Computer Applications- Computer packages and Internet, Financial accounting - (QuickBooks), Computer Aided Design -AutoCAD, Desktop Publishing - Adobe PageMaker. * Introduction to computers and Principles of Operating Systems - Installation of computer Hardware and Peripheral devices i.e. input and output devices, Configuration of computer networks, Safety precautions while using computers- care & Protection, Computer Ethics and Security. * Information System Management - Management of IT Department & personnel, System Development, implementation and Maintenance, and Data Management ( software backup, storage and security)
Certificate in Business Information Technology, Eldoret Polytechnic, Sept 2003 - April 2004 * Business Management * Purchasing and Supplies * Financial Mathematics * Bookkeeping and preparation of books of accounts * Computer Applications - Word processing – Ms word, - Spreadsheets – Ms Excel - Database Management Systems – Ms Access - Desktop Publishing – Adobe PageMaker - Presentations – Ms PowerPoint. *Computerized accounting using QuickBooks, sage, Pastel and Tally. *Business Mathematics *Introduction to IT *Introduction to Computers