Andrew Henry D'souza

• Managing team of twenty six people with several branches of the food chain.
• Managing supply chain management for the organization.
• Managing sales, marketing, operations & finance.
• Generate new business from new and existing clients.
• Develop a strategy to target new clients
• Identifying the potential market location for the company
• Developing the brand value of the company’s product.
• Managing the logistic operations for the company.
• Monitoring the quality of the product.
• Managing the customer service relationship team for the smooth flow of the organization.
• Preparing the budget for the various dept. of the company.
• Conducting the various interviews of the external as well as internal hiring for the organization.
• Monitoring the people movement as and when required as per the company’s requirement.
• Managing the issues with regards to the labour management and grievances.
• Monitoring the operation and polices adhere to the compliance policy as per the local law of the country.
• Managing auditing and preparing the financial report for the company.
• Managing the working capital requirement for the company.
• Build a relationship with Key strategic suppliers
• Prepare tenders for the procurement of the materials.
• Reply to quotations to customers and customer offices
• Attend to relevant networking events to promote the company
• Responsible for top Key Accounts as SPOC (Single Point of Contact)
• Liaising with the different suppliers with the best possible product price and also for the credit period.
• Providing training to the staff with regards to the product as well as soft skill to provide the best customer service to the client.



Achievements:

• Have done the set-up of the company and several branches in Bahrain for the company.
• Obtain credit lines from the various suppliers for the organization.
• Have successfully managed all the labour grievances and disputes.
• Have managed the financial and working capital requirement for the organization.
• Have created the brand value and market for the company’s product in Bahrain.

• Drove revenue growth through new customer acquisition, customer retention and execution of new product introductions.
• Provided operations support and effective operations project management for key business growth, brand maintenance and productivity initiatives.
• Managed client service management effectively to resolve the clients disputes and to provide the quality customer services.
• Managed the issues with regards to the labour management and grievances.
• Managed the working capital requirement for the company.
• Prepared the budget for the organization.
• Managed the operation and implemented the best cost control policies to increase the revenue.
• Provided training to employees with regards to sales, marketing, operation management and the client service.
• Developed the various training programs and incentives programs to increase the productivity of the employee.
• Conducted the various interviews for the selection of the right candidates.
• Framed the strategies and the policies for the betterment of the company.
• Managed the supply chain management effectively for the timely delivery of the materials and the best utilization of the resources.
• Managed the selection of the reliable supplier for procuring the materials with the good credit term.
• Managed the logistic operation with the best cost effective way.
• Identifying the potential market location for the company
• Managed the waste treatment of the organization.

• Prepared the strategies for the expansion of the growth of the client base.
• Conducted the research with regards to the pricing policy, competitors information and the market environment.
• Prepared the sales target report for the team and helped the team to achieve the target at the allotted time.
• Provided training to the team members with regards to the quality services for the best customer service practice.
• Coordinating with the product / finance / operations / Planning dept. for the smooth flow of the organization.

Achievements

• Achieved the sales target more than the allotted to the team (120%)
• Set up the best team for the quality client service by providing the product as well as soft skill training.
• Conducted seminars to promote the company’s product and services.

• Spread headed business development in the catering segment.
• Ensured the annual target is achieved and also the effectiveness of the employees.
• Introduced and promoted famous quality brands to the five start hotels, fine dine in restaurants.
• Making presentation in many companies to promote the product and service
• Arranged seminars and functions to promote co’s service
• Analyzed market to learn to enhance the quality of the service and also to know about the business competitors
• Managed the supply chain for the company.
• Negotiated and finalized the yearly contract for the company.

1) “Operations Manager” Al-Khan Group International Qatar Jun 2006 - Dec 2006

2) “Regional Support Manager” New Food Technology Holding SAL Lebanon Feb 2005 - Jan 2006

3) “Accounts / Purchase Manager” New Food Technology GT&C Company Kuwait Aug 2002 - Jan 2005

Operations Manager - Al Khan Group International - Qatar
- Managed all aspects of Dip’n Crunch Operation while leading cross-functional project teams
- Solved all operational and supply chain issues which disrupted the smooth operation
- Enforced aggressive implementation of expansion plan.
- Revitalized sales through excellent operations and marketing execution
- Controlled profit by monitory forecasted budget and actual expenditure
- Trained and developed Managers, Assistant Managers, and counter staff
- Appreciated by management for contribution in launching new ice cream concept “Gelato Mondo”& “Second Cup”

Regional Support Manager - New Food Technology Holding SAL - Lebanon
- Supported regional franchisees on all operations queries and policies
- Implemented menu sales analysis, recommendations and six month action plan- “Road Map to Profitability”
- Coordinated between suppliers and franchisees on franchisees procurement and logistic needs.
- Successfully implemented pre-launch action plan for new franchise outlets.

Project Consultant (Part-time) - Menafile Record storage & management - Kuwait
- Supervised warehouse and office constructions
- Successfully performed all duties in an atmosphere where accuracy and ability to meet deadlines are essential
- Controlled Software Evaluation, installation, setup and staff training,
- Set-up operational procedures and supervised daily operation.
- Conducted regular customer site audits for new clients

Accounts / Purchase Manager - New Food Technology GT&C Company - Kuwait
- Pioneered the set-up of NFT Kuwait office.
- Successfully launched (3) Dip’n Crunch food stores in one year.
- Championed the operations and support functions for the brand.
Implemented training course for new recruits — speeding profitability.

KAFCO is a Franchisee of Little Caersars (US Pizza Chain) in Kuwait Having more than 4500 units around the world. I was In-charge of two company Warehouses (Dry & Cold Store) and all company Purchases from the local & overseas markets.

Job responsibilities include supervision of daily operation i.e. Freight forwarding ( Air, Sea & Overland Shipment ), Customs Clearance, Transportation of Cargo, Packing Cargo, Project Handling etc.

Also overall in-charge of Finance Department, Network Administration, Purchases, Subcontracting jobs & Human resource development.

Job responsibilities include procurement of all Food packaging, small wares & equipment from the overseas market at the right time, within the budgeted costs and as per the quality specifications. Inventory control, monitoring of stocks on a regular basis, forms the basic job function. Negotiations, correspondence with the suppliers, placement of orders, regular follow-ups for deliveries, shipping schedule, clearance of goods upon arrival, clearance from the health Authorities, customs and other related ministries, dealing with banks for payments to suppliers and establishing letter of credit also forms part of my job.

In addition, finalizing annual service contracts for insurance, security, ticketing, courier service, freight forwarders and clearing agents. Preparing Annual Raw Materials Budget of the Company & monitoring throughout the year on a weekly & monthly basis through a Self designed reporting system. Also designed a Usage Inventory Purchase Report System in order to forecast & plan all overseas orders of stock items six months in advance to bring down the inventory level from 3.5 months to maximum 1.5 to 2 months without having out-of-stock situations and emergency air-freight.

Job responsibilities include auditing goods received & issued vouchers from Warehouse, in-charge of booking Purchase Vouchers for supplier’s invoices for payment, booking Debit Notes to suppliers as well as employees, keeping track of Part-deliveries by suppliers, preparing report & passing journal Vouchers for external/internal issues from Warehouse, in-charge of passing Journal Vouchers for cash receipt by the Cashier, passing costing Journal Voucher for overseas purchases, preparing exchange rate variance report on a monthly basis and finally Reconciliation of supplier’s accounts (Overseas & Local).

Job responsibilities included supervising, managing office routine work, maintaining customer relationship, in-charge of purchases and keeping day-to-day track of records.

Employed with this German School which was managed by the German Consulate in Bombay and handled all the relevant administration responsibilities

Handled all the relevant Office administration cum Telex Operator