Andrew Heyes

NHS - Hampshire Southampton Isle of Wight Region
Associate Director: 08/2013 to 11/2023

Assigned to roles in line with emerging requirements of the local Health and Care system for the Commissioning Group (CCG) and Integrated Trust. Exposure across Acute, Community, Mental Health, Primary Care, Voluntary Sector, Ambulance and the private sector supply chain.

From September 2015 a member of the Senior leadership team. Portfolio responsibility for Contracting, Planning and Development, Performance, Business Intelligence, System Transformation, Partnerships, Assurance, Governance and Corporate management.

Commercial lead on Contracts (c140 totaling £240M), Ensuring high-quality, cost-effective healthcare and non-healthcare arrangements are procured, contracted, performance managed and reviewed. Providers include health, care, ICT Systems, Transport and corporate support services.

Responsible for Business Intelligence (BI) providing analytical support and population health management insight to strategic commissioning teams. Reporting on all aspects of contractual performance, demand and capacity. Analysis for new opportunities, financial efficiency gains and business cases. Reporting for assurance to Committees & regulatory bodies.
Establishing and overseeing program management to ensure projects are prioritised, resourced and performance monitored in line with both operational plans and strategic objectives.
Represent the CCG on system wide strategic planning including IT, Estates and Partnerships at all levels.
In Feb 2020 invited to operate in an expanded role to include ‘System Transformation Programme Delivery Director IOW System’. Working directly with the Chief Executives of the Trust, CCG, Adult Social Care and wider sector to provide leadership for transformation programmes to support delivering the vision for integrated value for money care (Health and Care Plan).
• Implementing a values driven approach and culture of delivery
• Alignment of strategies from workforce to patient outcomes
• Joint operational planning, procurement, contracting, commercial development, recovery plans and system resilience.
• Delivery of productivity and financial improvement programmes of work across the system
• Leading the development of a system PMO that disseminates best practice programme and project management with a robust framework, risk management and governance infrastructure.
• Effectively managing key stakeholders and interdependent relationships across all partners
Covid Response and Recovery
Throughout 2020/2021 responsibilities were intensified due to the crisis.
Whilst maintain oversight of all interim contractual arrangements played a leading role on delivery of major schemes such as establishing the field hospitals, testing sites, vaccination centers and care hotels.
In line with the system role, readdressed the current transformation plans to include requirements of recovery plans and embed ICT developments.

Serco Group PLC - Serco Health
Development and Relations Director
06/2008 to 08/2013
Overseeing business development, service implementation, service transformation, performance and relationships for key health sector related contracts for a UK leading commercial outsourcing provider.
Responsible for the transition of new contracts, retention of current contracts, performance management, directing business development strategies, marketing, service development and relationship management. Also responsible for sizeable project budgets. Role included extensive travel.
Leading roles on key successful new business wins acting as bid manager, Solutions Architect, Subject Matter Expert into wider Serco Integrated Solution big ticket deals. Also played a leading role in the initial implementation, transformation and contract management for new contract wins. The role included a prominent level of matrix working.
Sector activity for back office and health service outsourcing wins included National Health Servies, Central Government, Local Authorities, Rail, Car manufacturing, Utilities and first of its kind arrangements with the Police and Fire Services. New business value ranged from £200k to £3M per annum. Also awarding national framework supplier status across the sectors including DWP and Military Services. Retention rates on current contracts was over 90%.

During 2012 played a key role in solution design and securing the major NHS contract win for Anglia Support Partnership (NHS shared services). Subsequently functioned as Director responsible for all Serco's Occupational Health (OH) related business within the NHS sector. Overseeing the strategic development, operational delivery, contractual performance and budget. I developed the NHS proposition for OH and delivered it to market, reduced operating budget by 25% and introduced new delivery models, Integrated all Serco OH NHS contracts onto a single national delivery model platform. Won new business in the NHS sector, six key contracts in 12 months and won preferred supplier to ‘NHS Central procurement Consortium' for OH to 40 NHS Trusts. Oversaw the management of over seventy staff.

Capita Group PLC - Capita Health Solutions
Senior Development and Contracts Manager

01/2003 to 06/2008

Reporting directly to the Account / Development Director and collaborating closely with all members of the Senior Management Team, Clinical Leads, the Regional Management Teams, Bid support and the Finance Teams.
Lead as sales manager, solution / bid architect on tenders.
Writing and presenting of tenders and ensure all aspects of the process are effectively managed through to contract signature. Overseeing implementation programmes for transformation of new service models.
Developed and Managed own portfolio of contracts within central government, Local Authorities and private sector including telecoms and chemical sectors with a total value of over 13m per annum Built a target plan of organisations that fit the national and large regional target profile.
Account growth through new services and initiative-taking projects. Working with area managers to identify, define and progress to sign off opportunities for incremental development of key clients or efficiency in services.
Identifying new markets and services to develop propositions to take to market. Identifying potential partners and acquisitions within the industry.
In April 2004 Capita acquired Aon Health Solutions and formed Capita Health Solutions (CHS). Later became involved in the consolidation of the company along with the establishment and development of CHS in terms of product offering and brand marketing. In April 2005 CHS acquired the OH arm of BMI Health Care to become the largest provider of OH outside the NHS with full national coverage. Role included assisting transition on the new contract wins, consolidating BMI and CHS products and model (remote and local services