Andrew Smith

RAK Insurance
Chief Executive Officer January 2013 to present
Reporting to the Chairman of the Board, as head of business my primary objective is to ensure that the Company
delivers results for all key stakeholder groups including shareholders, policyholders, partners, regulators and employees. RAK insurance is a publically quoted company listed on the Abu Dhabi Stock exchange and was established in 1974.
• Plan directs and control the business to ensure maximum shareholder and policyholder value. Full Balance Sheet and
Income Statement responsibility.
• Look to build additional value to the business through strategic diversification and increasing shareholder value.
• Ensure the provision of a range of products are available through a multi channelled distribution strategy.
• Ensure that customers receive the highest standard of customer service at all times.
• Responsible for establishing and setting the long term strategic direction of the Company along with Board approval.
• Preparing the annual production plan, annual budgets and long term financial forecasts.
• Instrumental in establishing a Corporate Governance structure in accordance with U.A.E. and international standards
• Pro-actively manage areas of risk both non-financial and financial within the role and to promote RAK Insurance's
risk culture.
• Ensure technology driven solutions for new and innovative distribution opportunities and to drive operational
efficiency
• Strong focus on recruiting and developing key members of the senior management team
• Attend and participate at all Board Members; running the meetings on behalf of the Chairman
• Member of various management governance committees within the organisation structure.
• Signing on behalf of the Company at all company, ministries and governmental authorities allowing this.
• Ensure that the Company is adequately resourced, both manpower and non-manpower to deliver agreed results.
• Ensure the Company operates within relevant regulations and commercial laws of the United Arab Emirates
• Introduced a corporate Emiritisation policy to identify, develop and enhance skills as part of an long term succession
plan
Key Achievements to date
• RAK insurance won Best Corporate Governance GCC for the year 2014 from the Cfi, UK
• Introduced a focus on Talent management; Training, Learning, Education and Development for all staff
• Rebranded and launched the Company; commitment to international best practice for a local insurance
company
• One of only seven companies across the U.A.E. to be awarded the participating Insurer approval for the upcoming Dubai mandatory health programme.
• 2013, top line growth of 19%; net profit grew by 22%; earnings per share grew by 22%; book value per share
grew by 9%; investment income grew by 38%
• 2014 Quarter 1; net profit grew by 21% (best ever Q1)

Boubyan Takaful Insurance Company Kuwait
General Manager Nov 2011 to January 2013

Boubyan European Real Estate Kuwait
President May 2012 to January 2013
In addition to my role as General Manager, Boubyan Takaful Insurance, I was President for a Boubyan group holding
company, Boubyan European Real Estate (BERE) . BERE is a European holding company based in France that holds a
number of real estate assets in France and Germany.
• Execute the legal responsibility on the purchase or sale of assets that are held within BERE
• Attend to matters that may arise with the European based asset management company
• Ensure that the legal responsibility of BERE operates within the French jurisdiction.

Assistant General Manager May 2011 to Nov 2011
Reporting to the Chairman of the Board, as head of business my primary objectives was to ensure that the Company
delivered results for all key stakeholder groups including shareholders, participants, partners, regulators and employees.
• Plan direct and control the business to ensure maximum shareholder and policyholder value. Full Balance Sheet and
Income Statement responsibility.
• Ensure the provision of a range of Takaful products were available through a multi channelled distribution strategy.
• Ensure that customers received the highest standard of customer service at all times and instil a culture of "customer
first".
• Responsible for establishing and setting the long term strategic direction of the Company.
• Preparing the annual production plan, annual budgets and long term production plans.
• Instrumental in establishing a Corporate Governance structure and Enterprise Risk Management Framework.
• Member of the following governance committees; Executive Committee; Remuneration and Nomination Committee;
Investment Committee and Internal Control and Risk Committee
• Pro-actively manage areas of risk both non-financial and financial within the role and to promote Boubyan
Takaful's risk culture.
• Signing on behalf of the Company at all company, ministries and governmental authorities allowing this.
• Ensured that the Company was adequately resourced, both manpower and non-manpower to deliver agreed results.
• Ensured the Company operated within relevant regulations, Shariah and commercial laws of Kuwait.
Key Achievements
• The first Takaful company in Kuwait to be issued with an A.M. Best rating
• Winner of the MENA Awards 2012 - Best Takaful Company
• Implemented an Enterprise Risk Management Framework
• Developed companywide policies and procedures in accordance with international standard of operation
• Achieved budget number top and bottom line in first full year

Consulture Group (Own Consultancy Business) Riyadh, Saudi Arabia
CEO/Consultant Dec 2010 to May 2011
Consultant to the insurance sector in Saudi Arabia. As an external consultant I supported and advised one major client
on; all operational activities, business development and all technical services including reinsurance. I work closely with the Medical Director, Head of Technical including Reinsurance, Marketing and Head of Business Development as well as providing direct support to the Chief Executive Officer.
• Attended in an advisory capacity a number of key governance committees; Operational Management, Reinsurance and Distribution. Advised and supported the resourcing of adequate manpower and infrastructure to sustain the
Company's distribution partners' aggressive distribution objectives as well as provide resource flexibility, which
includes outsourcing and re-engineering existing processes.
• Advised and recommended outstanding operational customer care and how to deliver in Saudi Arabia to maximize
cross sales and customer retention.
• Advised and sponsored a range of projects including; Physical Record Management, Medical department
restructuring, enhancing Internal Audit reporting, review and enhance Channel Distribution, product reviews, Call
Centre outsourcing, centralised printing solutions.
Key Achievements
• Reorganisation and restructuring the medical department
• Project plan and to obtain board approval the relocation of the medical department.
• Reconciliation of medical provider accounts (SAR35million)

SABB Takaful Company - Member of HSBC Group Riyadh, Saudi Arabia
Head of Project Management Office (PMO) Feb 2010 to Dec 2010
Part of the senior management team, working alongside the Chief Executive Officer to drive forward a number of key
business initiatives and change programmes including distribution planning, HR, organisational restructuring and operational risk and internal control reviews.
• Member of key governance committees; Overarching Risk Committee, Operational Risk and Internal Control
Committee, HR Committee, Insurance Risk Committee and Product and Pricing Risk Committee.
• Chairman of the Insurance Risk Committee. Management and oversight of marketing and communications.
Company Secretary to the Board of Directors, EXCOM and Audit Committee.
• Engaged with the local regulators (SAMA)
• Other major projects included, improving internal policy and procedures, increasing employee engagement and the Global People Survey. Building strong relationships with internal and external stakeholders including Saudi
regulatory bodies, board members and senior management of HSBC Group.
Key Achievements
• Project for a companywide upgrade of internal policy, procedures and workflows
• Significant uplift of internal governance processes and controls especially at Board level
• Introduced a number of key projects; Regulatory gap analysis, Vendor Management, Internal Controls
• Enhanced HR structure and internal communication

HSBC Insurance Services (Lebanon) s.a.l. Beirut, Lebanon
Senior Project Manager and Managing Director Sept 2008 to Feb 2010
• As the Senior Project Manager I established from concept through to formation a new locally incorporated
insurance brokerage firm in Lebanon for the HSBC Group.
• Introduced 'international best practice' sales management models and distribution capability.
• Worked with HSBC group insurance to formulate the business structure in accordance with group practice.
Worked with insurance manufacturers to develop a range of services and products for distribution. Developed
annual operating plans and business operational processes.
• Engaged key internal and external stakeholders including local and international regulatory bodies.
• Member of the banks senior management team with exposure to the bank's business activities. Drive the business
activities forward and maximize the group's commercial interests. Undertake the necessary formalities to comply with the insurance and commercial laws of Lebanon.
• I travelled extensively across the Middle East markets to advice HSBC on insurance opportunities including;
Bahrain, Oman and Qatar.
Key Achievements
• Established from concept a new insurance brokerage.
• Developed life and non-life Bancassurance products from global insurance manufacturers.
• Met all regulatory requirements for the licensing of the Company and all associated individuals
• Served as insurance expert to the Company.
• Developed and introduced a full range of sales and operational processes in compliance with HSBC group and local
requirements.

SABB Takaful Company - Member of HSBC Group Riyadh, Saudi Arabia
Chief Operating Officer Feb 2008 to Sept 2008

Head of Operations (approx. date) July 2006 to Feb 2008
Started as Head of Operations and a senior member of the executive management team that established a new publicly
listed insurance manufacturing company based in Saudi Arabia. As Head of Operations and then Chief Operating
Officer, my role included all operational functions including business related activities such as customer care; call centre
servicing; project management; facilities and Information Technology.
• Chairman of the Operational Risk Committee. Member of a number of key governance committees.
• Ensure outstanding operational customer care experience is delivered in Saudi Arabia to maximise cross sales and customer retention. Recruitment of key personnel to ensure department resource availability.
• Integrate group-operating standards within the department whilst developing business specific process and procedures. Claims Management and Customer Service reported into the Head of Operations and Chief Operating
Officer.
Key Achievements
• Functioning and implementation of an insurance system for day one.
• Established a customer care centre that dealt with both new business processing and post-sale customer support.
Resource adequate manpower and infrastructure to support the distribution partners' aggressive distribution
objectives and provide resource flexibility.

Solidarity - Takaful Manama, Bahrain
Head of Sales and Distribution Aug 2004 to Jul 2006
Responsible for all sales distribution for the division, top line sales, bottom line profitability, productivity and manpower
development. Through a team of professional executives, I was part of the senior management executive team who
built from startup a multi-channel distribution division across a number of Middle East countries, including Bahrain,
Qatar, Kingdom of Saudi Arabia (TIIC) and Malaysia.
• Proposed and executed policies and programs to achieve maximum sales volume potential for products and/or services.
• Member of Solidarity's technical partners Management Board with a wide range of corporate decision-making
process. This includes operational structuring, new business processes, underwriting and reassurance treaty
negotiations.
• Member of Solidarity's Life System development team with responsibility for life system implementation and developing market driven products design. Introduced performance evaluation programs to increase productivity,
strengthen ownership of corporate goals, and increased shared responsibility.
Key Achievements
• Member of Solidarity's technical partners Management Board with a wide range of corporate decision-making
process.
• Developed new business processes, underwriting and reassurance treaty negotiations.
• Recruited a direct sales team in Bahrain (16 persons) and Qatar (12 persons)

American International Group - AIG (ALICO) Dubai, UAE
Agency Executive Sept 2001 to Aug 2004
Provide leadership for team size of 152 sales people, including sales managers, across Dubai and the surrounding
Emirates. Oversee strategic sales/marketing plans, business development, and training & development.
Key Achievements
• Exceeded sales budget premium revenue by 15% year on year
• Introduced a structured process towards uplifting sales management skills, knowledge and behaviours.
• Direct and manage the development of product line business plans and marketing strategies, advertising,
promotion of products and pricing strategies to ensure they are integrated and consistent with overall company
strategic objectives.

The Court Partnership Surrey, UK
Partner Dec 1998 to Sept 2001
• The Court Partnership was a boutique insurance agency advising clients on a range insurance solutions ranging from saving and investments, pension and retirement planning, property portfolios and general insurance. The
aim of the practice was to build a high quality brokerage business with an emphasis on trust, integrity and as well as providing sound financial advice.
Key Achievements
• As a partner in the business I was responsible for business development, managing the relationships with our
insurance partners and administration.
• The partnership had a good reputation within the market. Business development was through recommendations and referrals from existing clients, mainly property developers.

Eagle Start Life (UK) Ltd Maidstone, Kent
Divisional Manager April 1996 to Dec 1998
I was responsible for over 40 members of staff including sales and administration. I was accountable for the P&L - key
drivers was top line sales revenue, control on costs and driving a profitable divisional office.
Key Achievements
• Increased the number of sales people using a skills and behaviour based process from 18 to 26
• Maintain a control on certain expense lines - variable cost reduction 10%
• Use key performance indicators to performance manage the staff - typically through a process of demonstration,
observation and feedback.