Accounts Executive
Libano Suisse
Total years of experience :15 years, 10 Months
•Create new businesses, generate prospective clients profitable for the company and generate profitable accounts
•Consultative role with clients, ensuring unparalleled service to them throughout all stages of business
•Execution of branding objectives through social medias, e Marketing, and contemporary channels of marketing
•Plan, strategize and execute branding objectives to establish and maintain vitality of brand- Doha Arab Games 2011.
•Consultative role with different games functional areas to ensure fulfillment of branding needs in align with brand objectives.
•Execution of branding installations, monitor of maintenance and implementation of concepts.
•Execution of car branding, campaign branding and promotional events branding.
•Creation of branding proposals and contract tracking. Assists with games marketing and sales department to strengthen marketing overall aims.
•Provides key support to overall operations with branding solutions and elements.
• Develop, review and recommend the overall policies and procedures for the business
development function and ensure they are in line with the company overall policies and procedures.
• Derive and develop medium and short-term plans and executive programs to manage and
achieve the business development function goals.
• Build the company profile through business development (marketing and PR) initiatives
to ensure competitiveness, profitability and to achieve the required market share. .
• Actively engage in building strong relationships with key business partners (internal and external)
and ensure such contacts and networks are passed on to subordinates for follow up and continuity.
• Monitor customer satisfaction and develop appropriate systems to capture and respond to
customer and market sentiments about the company products and services to ensure customer
satisfaction.
• Conduct periodic meetings with subordinates to ensure smooth running of the department’s
activities and discuss their suggestions as well as adopt appropriate procedures and executive
plans with respect to these suggestions.
• Keep abreast with market trends and monitor competitors’ activities responsible for driving
competitive conversions and share gain. Initiate market researches related to specific
investments and ensure these studies are conducted based on the approved standards. .
• Build and develop a high performance business development team to drive business
growth and profitability. .
• Generate, manage and execution of corporate sales initiatives to maximize account profits and
generate leads for prospective business.
• Act as Liaison agent with partners, suppliers worldwide and clients in accordance
with business goals.
• Consultative and strategic role with clients for value creation, in managing and executing
Projects with planning and coordination.
• Regularly schedule business presentations, client visits integrating all channels.
• Assessment of new segments evolving in market, and directing efforts to tap those markets.
Communicate account issues, future business opportunities to top management
via sales meeting, monthly reports.
• Track orders, logistics issues with involvement in major projects right from
acquisition to successful completion.
• Client retention and acquisition through integrated communications and sales strategy.
• Alliance role in negotiation process, to build value based client relationship. Work across
Departments to identify opportunities, acquire resources to execute targets.
• Information gathering through advanced research tools for analysis and Interpretation.
• Coordination of campaigns, Surveys, Focus groups and Discussion boards for research
Objectives.
• Activating research participation by creative methods like blogging and polling
by consumer community to gain research objectives.
• Continous communication with client, research company and customer community.
• Preparations of report and updates to communicate with data collection team.
• Liaison and consultative role for clients to enhance relationships.
• Acquiring market and industry knowledge, presentation of ideas to the company.
• Preparation of research methodology, questionnaires with coordination of research
team to achieve research needs and client requirements.
• Inbound and Outbound Communication agent between company and client.
• Probe, question and understand completely the customer needs and requirements to understand where service offering can add value to the customer.
• Ensuring Customer Satisfaction with quality assurance applied technique, identify potential, negotiate and persuade accordingly existing customers to maximize their use of iMINT services to generate additional sales revenue.
• Directing team efforts to generate leads and prospective sales for iMINT Loyalty program.
• Update and maintain call details on software, ensure appropriate forms are updated so that all information is accessible for future reference and monitoring.
• Maintain a regular call cycle to existing customers to build strong, multi level relationship with the company to maintain sales revenue.
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.
• Analyze growth and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.
Coordination of Internal Logistics and supply chain activities
o Interacting with account managers & clients, understanding their requirements and up selling services.
o Responsible for planning and coordinating all facets of private and corporate events from conceptualization to completion including on-site supervision and coordination of all subcontracted vendors.
o Coordinate and become responsible for ensuring value and other services required for the event.
o Coordination of site building and recruiting ushers.
o Liaison agent between client and company to assist in process of event structuring.
o Coordinating various teams to achieve efficiency in Pre event marketing.
o Managing campaigns and event communication activities.
Masters Degree , Business Administration (M.B.A) from IILM Institute for Higher Education, New Delhi, India with Specialization in Marketing and International Business, with aggregate of 75%. (2008-2010). Attended Study Sessions on Corporate Soft skills, Time Management, Conflicts Management. Advanced Microsoft Office- MS Word, MS Excel, MS PowerPoint. Attended Training Sessions on Leadership Development Participated in Selling Skills Sessions.