Technical Support Engineer
DATACOM SOUTH EAST ASIA (M) SDN BHD, Malaysia
Total years of experience :5 years, 11 Months
• Handling tickets using RT (Request Tracker) on SLA basis.
• Customer handling via Email, Chatting and over phone.
• Web Ex session handling.
• Installing rpm packages on Linux servers.
• Upgrading Linux packages using YUM and RPM commands.
• Supporting Parallels products (Parallels Operation Automation and Parallels Business Automation and Virtualization (Linux and Windows)
• Troubleshooting Linux and Windows OS Platforms issues (Fedora Core/Centos/W2k3, W2k8/Virtuozzo)
• Managing Virtuozzo containers. Using commands
• Troubleshooting LAMP - Linux (operating system), Apache HTTP Server, MySQL (database software) and PHP
• Network troubleshooting (Linux / Windows)
• Tracing and analyzing log files (Linux / Windows)
• Troubleshooting Linux and windows clusters.
• Providing technical support for Hosting companies.
• Basic troubleshooting Microsoft Active Directory issues and Microsoft Exchange 2007 / 2010 services.
• Troubleshooting using API calls between servers (XML coding)
• Troubleshooting issues related to Web Servers Apache and IIS.
• Performing Database operations ( Postgresql, MSSQL, MySql)
• Troubleshooting basic Blackberry server issues.
• Working on global support for customers 24x7(rotational).
• Handling ticketing system called Infonet
• OS Installation and Maintain Networks
• Ubuntu OS installation and configuration
• Ubuntu Troubleshooting.
• User Creation and Managing as per Client requirements.
• Configure and managing Permission, LVM, USERQUOTA
• Scheduling jobs
• Scheduling Backup in Linux
• Different Services Configuring as per Client requirements.
• Implementing & Administrating Postfix Mail server
• Software installation using RPM and YUM
• Install and Configure NIS Service
• Install and Configure Samba and NFS Service
• Install and Configure Ftp, OpenSSH, Telnet Service
• Install and Configure Squid Service
• Install and Configure Apache, DHCP, DNS, DDNS.
• Configure and Manage Firewall
• Installing Packages from Source
• Installing New Hardware Devices
• Trouble shooting
• LAMP Configuration.
• Kernel Compilation.
• Install and configure VMware and Vmplayer.
• Configure VMware networks.
• Vmplayer Problem Resolution.
• VMware ESXI server configuration and managing.
• Managing 25 % windows server related issues.
• Managing team members and sending weekly and daily reports.
• Server Hardening(Linux).
• Direct reporting to site Manager.
• Handling tickets based on SLA.
• OS Installation and Maintain the Networks
• DeepOfix Mail server installing and Managing
• Linux mailbox creation and Managing etc
• User Creation and Managing as per Client requirements.
• Implementing & Administrating Postfix Mail server
• Install, Configure and manage Samba and NFS Service
• Vtiger CRM Installing and Managing
• Configure and Manage Firewall
• Trouble shooting OS and application related issues (Windows and linux)
• Configure VMware networks(VMware Server and esxi).
• Vmplayer Problem troubleshooting.
• Install and Configure Ftp, OpenSSH, Telnet Service
• Taking Backup etc.
• Configuring and Managing different Linux services based on client requirements.
• Providing training to the IT staffs of educational institutions
• Prime focus on System, Network Installation, Administration and Troubleshooting
• Proficiency in Installation, Configuration, Troubleshooting in All Brand & Assembled Desktops
• Proficiency in Installation, Configuration, Troubleshooting in All brand Laptops
• Ample exposures to Networking Protocols like TCP/IP
• Managing and implementing networks in IRS Informatics India
• OS Installation and managing (linux and windows)
• User Creation and Managing as per Client requirements.
• DC managing
• OS Patches installation
First class in Diploma in Computer Engineering
Higher Secondary Education specialized in Computer science