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Angel Asi, Technical Support Representative

Angel Asi

Technical Support Representative·Sitel

Philippines

Diploma, Computer Technician

Work experience

Total years of experience: 13 years, 0 months

Technical Support Representative

January 2015 - Present

Sitel

Philippines

January 2015 - Present

*Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
*Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
*Redirect problems to appropriate resource
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Customer Service Representative

April 2013 - September 2013

One Contact Center

Philippines

April 2013 - September 2013

We conduct upselling and other forms of advertising through outbound sales, both B2B and B2C associates under various industries such as automotive, healthcare manufacturing, etc. Our outbound services perfectly suit lead generation, as well as appointment creation needs
Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2012 - December 2012

Concept Rugs Inc

Philippines

January 2012 - December 2012

Conducted business to business telephone sales

Contacted new & existing customer how their needs could be met with specific products and services.
Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Education

Colegio de San Gabriel Arcangel

March 2005

March 2005

Diploma, Computer Technician

Philippines

Computer Technician

Skills

Teamwork

Expert

Phone Sales

Expert

Internet Tools

Expert

Telemarketing

Expert

Customer Service Skills

Expert

Conflict Resolution

Expert

Listening skills

Expert

Communication

Expert

Assertiveness

Expert

Internet savvy

Expert

Teamwork

Expert

Phone Sales

Expert

Internet Tools

Expert

Telemarketing

Expert

Customer Service Skills

Expert

Languages

English

Expert

Filipino

Expert

Hobbies and interests

sports (volleyball and basketball)

*School varsity since primary school to college *MVP in Mayor's cup 2007 *Champion and Mytical 6th in Bulacan Volleyball League