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Angelo Gonzales, Data Encoder

Angelo Gonzales

Data Encoder·Brand For Less Group LLC

United Arab Emirates

Bachelor's degree, Management Information System

Work experience

Total years of experience: 6 years, 3 months

Data Encoder

August 2021 - August 2023

Brand For Less Group LLC

Dubai, United Arab Emirates Hybrid

August 2021 - August 2023

• Accurately and efficiently encode all the data that need to organized and recorded
• Preparing and sorting data for computer entry
• Reviewing actual information from the item to make sure its accurate before entering the system.
• Maintaining the data system and ensuring all information is correctly recorded.
• Quality check and correcting all wrong items encoded in the system.

Company industry:
Internet & E-commerce
Job role:
Administration

Encoder

August 2021 - July 2023

BFL Group LLC

Dubai, United Arab Emirates

August 2021 - July 2023

Accurately and efficiently encode all the data that need to organized and recorded
Preparing and sorting data for computer entry
Reviewing actual information from item to make sure its accurate before entering the system.
Maintaining data system and ensuring all information is correctly recorded.
Quality check and correcting all wrong items encoded in system

Company industry:
Retail & Wholesale
Job role:
Sales

Supervisor/Game Operator

October 2019 - October 2019

Global Village

Dubai, United Arab Emirates

October 2019 - October 2019

• Creating a memorable guest experience that keeps customers coming back, solving challenges
for individual guests that have their best interests at heart.
• Manage and run multiple games, provide customer service and maintain a clean game room.
• Performed daily maintenance on game room equipment to ensure proper operation.
• Ensure the cleanliness, safety of the area and keep equipment in serviceable condition.
Updating/Sending daily sales report, weekly schedule, daily checklist.

Company industry:
Entertainment
Job role:
Customer Service and Call Center

administration crew

October 2016 - August 2019

Jollibee UAE

Dubai, United Arab Emirates Hybrid

October 2016 - August 2019

Admin
Provide overall administrative and operational support to the team
Conduct clerical duties, including filling, answering phone calls, responding to
emails and informing manager for the reminders.
Depositing and monitoring daily sales of store and processing permits.
Basic accounting
Preparing/Reporting daily report and inventory management of store.
Monitoring the use of supplies, computers and equipment within the office.
Encoding and monitoring daily delivery of stocks.
Assisting the manager generating reports for his/her presentation.
 Maintaining the cleanliness and organization of the office.

Service Crew (Cashier)
Smile and Greet the customer, provide assistance in the serving table area
Taking customers order and delivering food and beverage to their table.
Operate POS and handing payments by cash and cards (credit or debit)
Suggesting additional menu items, such as dessert, sides and drink when
appropriate.
Providing excellent customer service to ensure satisfaction.
Maintaining safe and clean working environment by complying with
procedures, rules and regulations.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Administrative Crew

October 2016 - August 2019

JOLLIBEE UAE

Dubai, United Arab Emirates Hybrid

October 2016 - August 2019

• Provide overall administrative and operational support to the team
• Conduct clerical duties, including filling, answering phone calls, responding to emails, informing
manager for the reminders and encoding and monitoring daily delivery of stocks.
• Basic Accounting, Depositing, monitoring daily sales of stores and processing permits.
• Preparing/Reporting daily reports and inventory management of stores.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Encoder

July 2015 - January 2016

Handyman Do It Best

Balanga, Philippines Hybrid

July 2015 - January 2016

My Job responsibility in this company are:

Conduct clerical duties, including filling, answering phone calls, responding to emails and preparing documents.
Provide administrative support for operation team.
Review and revise the daily work order for staff
Produce and distribute correpondence memos, letter and forms Conducting inventory management in store.
Encoding and fulfilling delivery receipts.

Company industry:
Retail & Wholesale
Job role:
Administration

Customer Service Specialist

November 2014 - May 2015

Pandayan Bookshop Inc.

Olongapo, Philippines Hybrid

November 2014 - May 2015

My Job responsibility in this company are:

Answer questions about warranties or terms of sale.
Identify and assess customers’ needs to achieve satisfaction.
Assist with placement of orders, refunds, or exchanges.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution.
Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Education

AMA UNIVERSITY

January 2025

January 2025

Bachelor's degree, Management Information System

Philippines

EASTWOODS College of Science and Technology

April 2014

April 2014

Diploma, Computer Programming NC IV

Philippines

I'm Angelo T. Gonzales Graduated of 2 Years Computer Programming in Eastwoods College of Science and Technology and Certified Microsoft Specialist Word. The total average of my grade is 1.56 .
View attachment

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Hardwork
Expert
Hardwork
Expert
Merchandising
Expert
Merchandising
Expert
Customer Service
Expert
Customer Service
Expert
Adobe Photoshop
Expert
Adobe Photoshop
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMAIL
Expert
EMAIL
Expert
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
ADOBE PHOTOSHOP
Intermediate
ADOBE PHOTOSHOP
Intermediate
CASHIER
Expert
CASHIER
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Sales
Expert
Sales
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOAL ORIENTED
Intermediate
GOAL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TRUSTWORTHINESS
Intermediate
TRUSTWORTHINESS
Intermediate
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Hardwork
Expert
Hardwork
Expert
Merchandising
Expert
Merchandising
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Memberships

Personal collection

Product Dealer

August 2013

Training and Certifications

Certifications
Microsoft Office Specialist Word
Mar 2014

Training
OJT
Pagalanggang National High School
Oct 2013

Hobbies and interests

Photography

Since when im in Secondary level in education I always joining the Photo Journalism in my school. After I graduated I started to work as a Freelance photographer until i finish my 2 years course(diploma) in college.After that i work in my aunties Printing Store and I am the photographer and editor in making id's photo shoot. etc.