Personal Assistant | Events and Marketing Executive
Cocoville
Total years of experience :9 years, 9 Months
• acting as a first point of contact in dealing with correspondence and phone calls
• managing diaries and organizing meetings and appointments
• booking and arranging travel, transport and accommodation
• reminding the manager/executive of important tasks and deadlines
• typing, compiling and preparing reports, presentations and correspondence
• managing databases and filing systems
• implementing and maintaining procedures/administrative systems
• liaising with staff, suppliers and clients
• collating and filing expenses
• Create and manage project plans for various marketing and event activities.
• Coordinate events, meetings and trade shows by identifying, assembling, and organizing requirements; establishing contacts; developing schedules and assignments; managing mailing lists to ensure event success.
• Provide administrative support to each member of the marketing team as needed.
• Provide support in social media monitoring process as needed.
• Organizing and oversee advertising/communication campaigns (social media), exhibitions and promotional events
• Maintain files for graphic related projects.
• Conceiving and developing efficient and intuitive marketing strategies
• Organize| Update| Compile Company Staff records and documentation
• Update HR System Database for new hires, terminations, sick leaves, warnings, vacation and days off
• Assist in payroll management, preparation and payment using XERO system
• Prepare, manage and store files for HR policies and procedures
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs and maintenance.
• Organizing and coordinating Events: Such as Private Family Events, Government Entity, Universities and Company Events.
• Safekeeping all cash, checks, and payment cards, should be kept in a locked/combination vault or safe, or, in a locked room in a locked drawer or file cabinet, during non-business hours
• Handling cash register; Deposits are to be made in a timely manner to insure proper posting of accounts and to insure the safety of business funds.
• Handling and Safeguarding Petty Cash Fund, Cash Deposit, Withdrawal, Payment, Collection
• Complete forms in accordance with company procedures
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Collect and disburse funds from cash accounts and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Establish work procedures and schedules and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Order and dispense supplies.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Supervise other clerical staff and provide training and orientation to new staff.
• Address customer service inquiries in a timely and accurate fashion
• Able to handle complex calls and situations and handle irate customers
• Give accurate and appropriate information to answer question, troubleshoot issues and resolve complaints
• Attaining daily, weekly and monthly targets specified by the company
• Achieved customer satisfaction making customer feel their worth being with the company.
• Excellent people skills by Providing Support to Colleagues and reach our target
• Able to work without supervision.
• Maintained up to date records at all times to ensure accurate information; Document all call information according to standard operating procedures
• Up selling new Products and introducing new experience for the customer satisfaction and needs.
• Can handle criticism more effectively and taking this as an opportunity to gain more knowledge to the next challenge.
• Up-selling and cross-selling products; introducing the best possible and reasonable option for customer as their advantage and reaching Company’s sales target.
• Processing new and old employee requirements in accordance with Company policy:
o Allocating Staff Accommodation as per company distribution policy
o Managing Hotel Accommodation for visitor/s as per company policy
o Processing of Accommodation renewal and extension of Lease; updating accommodation system database and documentation
o Organizing transportation for staff and labor in every day, weekly transportation schedule
o Managing Usage of transportation service (Company car or Rental car)
o Processing and preparation of employee Medical Insurance Program Membership
o Cash Advance (Arrival Allowance)
o Advance Housing Allowance
• Preparing monthly payroll sheet and ensuring accuracy of compensation, benefits, and other financial data before forwarding to Finance Department on a specified date for payroll distribution.
• Calculating overtime payment based on the \[1\] Department’s Monthly Summary Sheet and \[2\] Attendance Report as generated from the attendance machine. Overtime payment will be effected through the month’s payroll under the supervision of the HR Manager.
• Preparing, processing, and filing all day to day correspondence.
• Responsible for maintaining personnel files and records.
• Composed letters and memorandum in accordance with the company policies.
• Performing other clerical Receptionist/Secretary duties such as filing, photocopying, collating, faxing etc.
• Answer phones in a professional manner, providing answers when possible and transferring calls and taking messages when needed.
• Follow up on quotation and negotiating terms at a cost considering the company’s policy.
• Responsible of taking-in calls identifying customers inquiries and needs.
• Demonstrating empathy and understanding when talking to customers, by letting feel they are with the person to deal with.
• Give accurate and appropriate information to answer question, building trust with the customer.
• Ensuring the security and protection of all the customer in all of their account associated with the company
• Providing excellent customer service to customer making a strong foundation for the company’s mission to progress.
• Sales Target: Up-selling and Cross-Selling Products which a customer’s can take advantage of and gain beneficial products that best suits their needs, A Company’s target for Loyal and Satisfied Customer.
• Pricing of new materials received based in SAP system and material send-off from the Plantation.
• Filling of documents such as the Financial Statement (3 cents database, travel authorization forms, SAP forms for materials going out the plant and deliveries of stocks, and Inventory forms.)
• Verifying and identifying materials in the company’s database (SAP system) for availability.
• Invoicing of materials by keeping tracks of billable materials and expenses
• Manual Inventory of Chips, Gold, wire bands, IC’s and supply in different department and warehouse to ensure material supplies are well accounted.
• Updating new material supplies in the company’s database
• Assisting in the preparation of financial statement with the supervision of my supervisor.
• Notifying employees in settlement of expense statement by sending email or letter of request for declaration of travel expenses
• Filling of Travel authorization forms for Business Travel expense documentation.
• Preparing Expense Statement for Business Travel and submits to my supervisor for approval.
• Performing other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• Result driven in providing excellent Customer Service by building trust and confidence to the customers to make them feel that you can be a big help.
• Provided accurate and appropriate information in response to customer inquiries
• Built customer loyalty by placing follow up calls for customers who reported issues and provide alternative solution
• Made reasonable procedure exceptions in accordance to company policies to accommodate unusual customer requests
• Became the lead "go-to" person to support new representative and the team if they are having difficulties looking for answers this makes a team effort in succeeding targets.
• Sales Target: Up-selling and cross-selling products whichever is beneficial to customers by understanding their needs.
I have Bachelors Degree major in Accountancy acquired 2005, in Saint Louis University located in Baguio City, Philippines 2600.
Mother Goose Special School System Inc. LMC Compound, Tapuac, Dagupan City, Philippines 2400