Angelica Indico

* Manage company records, files, and employee documentation
* Maintain databases and update recruitment records accurately
* Coordinate schedules, reports, and administrative tasks
* Support recruitment and personnel operations
* Handle data entry and document organization efficiently
* Provide customer service support by responding to client and candidate inquiries professionally
* Assist customers through phone, email, WhatsApp, and other communication platforms
* Resolve client concerns and provide timely follow-ups regarding applications and documentation
* Maintain professional communication with candidates, agencies, and staff
* Ensure excellent customer experience through organized and responsive support

• Assisted in daily HR and administrative operations of the recruitment agency
• Maintained records, files, attendance, and documentation of staff and domestic workers
• Monitored visa processing, medical requirements, and travel arrangements
• Prepared employment contracts, salary certificates, reports, warning letters, and HR-related documents
• Monitored staff attendance, leave records, and employee files
• Coordinated recruitment activities including screening, interviews, and documentation processing
• Conducted welfare checks and monitored the well-being of domestic workers
• Coordinated with employers, agencies, and government authorities regarding labor and welfare matters
• Maintained confidential HR and welfare records
• Assisted management in implementing company policies and disciplinary procedures
• Supported payroll preparation and administrative reporting tasks
• Ensured compliance with labor regulations, company policies, and recruitment procedures

• Source candidates through job boards and social media
• Screen resumes, conduct initial interviews, and shortlist qualified applicants
• Provide candidate recommendations to Foreign Recruitment Agencies partners (GCC partners)
• Prepare job offers and wait for employment visas and contracts sent by Foreign Recruitment Agencies in compliance with
Philippine labor laws
• Maintain and update recruitment databases and applicant tracking systems
• Assist candidates with their flights going to the FRAs countries
• Monitor candidates situation to ensure they are okay with their work

• Source and recruit qualified domestic workers through interviews, background checks, and verification
processes
• Conduct pre-employment orientation and training sessions about job expectations, cultural adaptation, and
labor rights
• Prepare and process all recruitment documentation including contracts, passports, visas, medical certificates,
and work permits
• Ensure all procedures comply with local labor laws and regulations as well as the requirements of Gulf countries
• Maintain updated and accurate records of candidates, placements, and related documentation
• Handle inquiries from applicants and Foreign Recruitment Agency professionally, providing timely updates and
assistance
• Organize and supervise medical examinations, training programs, and travel arrangements for candidates
• Address and resolve recruitment issues or concerns, escalating when necessary
• Prepare reports on recruitment activities and placement statistics for management review