Pre-Sales Executive
Advanced Systems Group
Total years of experience :19 years, 7 Months
Prepare and present sales proposals and follow up with clients.
Existing and proposed business processes diagrammed using Microsoft Visio.
Worked as project coordinator for one I.T data centre project.
Understanding and anticipating needs, wants and recommending appropriate products and systems.
Works with the sales team to design, propose and close new deals/opportunities with customers.
IT support Engineer | Sai Electronics, Goa-India June 2012 to December 2012
* Support client and server systems and staff in a Windows Active Directory environment
* Building and configuring computers (hardware and software), general maintenance and administrative duties, computer inventory
* MS office suite of products, and a variety of specialized applications
* Equipment installations and moves
* Provide support to remote users via telephone and remote access software tools
* Server/network support - Running backups, creating and managing shares and project data
* Connecting and configuring network devices, printers
* Building and supporting servers and associated applications
* Assist in other offices in person or remotely as required. Work with territory support team on IT projects and other related administrative tasks
IT Support / Computer Operator | CCIC - Doha Qatar November 2005 to May 2012
(Consolidated Contractors International Company)
* Worked as primary support analyst for company.
* Help installing the product to an employee and provide guidance in using the product efficiently.
* Receive calls from employees and reply to them in polite manner asking them for any queries
* Analyze and troubleshoot the problems faced by the employees and provide them with enough solutions
* Monitors a network and make adjustments which are needed.
* On whole helps in maintaining proper functionality of a system and provide support for employees whenever needed
* Also, updating all project data on the system and providing monthly report to the management
* Materials consumables, receiving inspection
* Stock validation, inventory of stores, goods required for projects
* Maintaining relevant documents and submit to projects QA department
* Generate computer reports and submit to the department as and when required
* Coordinate with planning/purchasing to ensure customer orders are prioritised and progressed approximately the service levels are met
* Work closely with management on day today requirement for projects.
* Provide all necessary support to the projects Engineers with regards to operations.
Installation and Maintenance of LAN networks under Windows NT for multiple users ranging from 25 to 100 nodes.
Creating users, assigning appropriate rights and configuring network printers for the LAN environment
Installed Hardware and Software in accordance with customer satisfaction guidelines and procedures and Upgrade Hardware and Software as required.
Established and maintained links to the Corporate LAN environment
Re-structured and re-organized the day to day operation of assigned territory and ensure all required documentation and procedures are in place and adhered to at the end of the day.
Backup in-house support for all technicians & upgrade and repair service to ensure completion within 24 hours.
Traveled to/from Regional offices, managed correspondence & software/hardware upgrades & implementation.
Assisted customers with implementation of Anti-virus software, Helpdesk.
Providing customers with regular reports and feedback on their service requests
Maintaining day to day updates on customer visits and submitting to the management.
Computer Service Engineer | Digital Magic & Computer Service, Goa-India June2003 to Feb 2004
• Integration and testing of IBM based systems under various operating systems such as Windows, MS-DOS, Unix
• Performed Quality Assurance checks on Computer components such as SCSII drives & various components.
• Debugging and repairs of computer peripherals such as Monitors, printers and power supplies.
• Tuning the server for optimal performance and installations of various software, as per customer requirements.
• Evaluation of new products and imparting training to new entrants.
• Certificate in Auto Cad at IMS CAD Centre, India.
• Diploma in Computer Hardware, Maintenance & Networking at Jetking Computer & Networking Institute, India.
• Higher Secondary Studies at St. Xavier College, Goa-India. • Diploma in E-Office (MS Word, MS Excel, Power Point, Windows XP Internet) at MICE institute, India.