Category Incharge- TELECOM
Jumbo Electronics
Total years of experience :10 years, 4 Months
Responsibilities:
• Effectively coordinated and managed all stock activities, developed relationships with outside sales representatives to ensure internal and external customer satisfaction, thus achieved budgeted sales and profits.
• Monitored the inventory of products on a regular basis, ensured efficient allocation of merchandise/ stocks all throughout the stores to maintain continual sales & achieve stock turnover objectives.
• Technically advised clients about service bouquets in view of requirements, executing requisite documentation and upgrading existing service standards, hence achieving the annual sales target set by the management team.
• Trained, coached and supervised new and part time sales teams for synergizing brand strategies
• Referred unresolved customer grievances or specific customer requests to designated departments for efficient service or further investigation
• Designed and implemented strategic marketing and business development measures to optimize product positioning, sales, volume distribution and customer service.
• Conducted product overview presentation to the prospective clients, partners and existing clientele with emphasis on the new products, specifications and technical properties to achieve customer satisfaction.
Responsibilities:
• Constantly networking and marketing the various brands products and services such as Samsung, Sony Ericsson, Siemens, along with working on all brands applications to achieving the recommended sales target.
• Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality, and following up on any complaints to prevent escalations and legal implications, hence providing quality service to mobile customers
• Cross selling and marketing all existing and new services introduced by the company and following up on referral business to expand client base.
• Spearheaded competitors bench mark, kept close tabs on market requirements and competitor activities. Handled specific technical enquiries and replied to the marketing and customer service inquiries by registering phone calls to the system.
• Analyzed competitors’ products & services, capitalized on evolving market trends & consumer’s demands. Networked extensively among target clientele to enhance brand penetration and maintained brand equity.
• Identified target customer segments, driving product positioning functions and formulated market penetration plans and marketing promotions.
Other Designation Held:
• (Insert Date): Tagger / Warehouse - Grand Central Mall, Caloocan City, Philippines
• Coordinated with sectional processes to guarantee standard running and warm up conditions as well optimum process productivity of Generator Engine.
• Submitted weekly data of performance parameters and system maintenance to the upper management, along with proposals to eliminate bottlenecks in operations and management.
• Drafted the motor and engine breakdown report, informed immediate superiors of possible anomalies or technical emergencies, and took immediate corrective measures if required.
• Conducted weekly and monthly preventive and breakdown maintenance checks and follow ups of the assembly line and wire production machines, to avoid future breakdown.
• Supervised monthly schedule of personnel to facilitate the installation of machineries.
• Submitted monthly data of performance parameters to the upper management, along with proposals to eliminate bottlenecks in Operations and Management.
• Suggested up-gradations of equipments and in work force to increase efficiency and accuracy.
Other Relevant Certifications: • June ’03 – Jul. ’07: Autodesk VIZ 2006 Certification - MICROCADD Technologies, Philippines • June ’07: AutoCAD 2007 with Color Rendering Level I & Level II Certification - MICROCADD Technologies, Philippines