Hilton Hotels Worldwide Reservation Specialist (BPO)
Teleperformance Philippines
Total years of experience :4 years, 1 Months
•Responsible for registering guests as they call and make reservation.
•Responsible for informing guests about hotel happenings, working as a liaison between guests and Hotel personnel and performing any task to ensure that the guest will have a pleasant stay.
Best Thesis Practicum Trainee, July 16, 2003 – September 2, 2003 T.G.I.FRIDAY’S AMERICAN BAR and RESTAURANT, PHILIPPINES •Greet and assist customers to their tables , Taking orders and suggestive selling •Handle dining reservations, as well as dealing with any customer complaints •Responsible for the completion of tasks of co-servers and co-waiter staff in an efficient manner •Responsible for daily and monthly inventory Practicum Trainee , On board Superferry 15, January 15, 2004 – January 28, 2004 WG&A APPRENTICE BY EXPERIENCE PROGRAM (APEX), PHILIPPINES •Covering vessel familiarization, organization,, operations and services including front office, housekeeping , F and B dept. and basic safety on the ship .