Customer service Supervisor
New Horizons
Total years of experience :2 years, 7 Months
descriptions for supervisors Customer Service:
Review daily for an hour on a program's data with customer service customer service officials to ensure the functioning of the system correctly.
Review and sign the delivery model of classes request and be sure there are no mistakes in them.
Receipt of all certificates for training courses that will be expired on the next day, review, and they conform to the model certificates and attendance and ensure that all certificates issued.
A day to make sure that all my classes requests officials sent by the sales per day have been included the program's data management.
Follow-up part of classes request ended data, both in the program, which ended without any problems or ending some of the problems as follows:
PHP classes request ended without any problems, be sure that customers have completed the training course and have to receive everything they need from the training materials and certificates and there have problems, either by reviewing to receive their entitlements or return their calls by telephone (number given) and to ensure the validity of the work perfect.
Request my classes ended problems is to solve the problem if you do not receive training material, certificate, and if the payment is a particular problem send an email to an official in charge of selling the company and asked about the invoice for the customer and the date of receipt of the remaining funds.
Compared to model the "Attendees" model "to emphasize customer" of management and make sure that clients did not attend the emphasis is on them.
Reception model "to emphasize customer" of customer service officials and reviewed carefully and make sure that all customer names contained in the tables have been training them and make sure to emphasize that there are no other clients are not included in schedules of training.
The customer service supervisors in the various branches submits a form, "emphasis on the customer" your form for others to be mixed together and forms sent to all concerned.
Prepare delivery model (model certificates) before the start of classes each week and sent to the officials Customer Service.
Client’s Solving problems
Client’s Data Base Entry
Make confirmation for start courses or cancellation for courses
Answer calls for solving problems to client or complete the deal for them
Customer service
Solve problems for patient
Inter information about patient into computer
Arrange dates for doctors
Answer calls
Training
Solving problems for Students
Teaching subjects
Preparing and organizing campus
courses: Mersal Foundation (NGO ) Business Writing. At EGYBYTE Course ITIL Foundation At New Horizons
Faculty