Training Manager
Business Development Centre
Total years of experience :4 years, 0 Months
Main Duties:
• Managing the training department
• Working with the Business Development Team in providing the needed insights to support writing the proposals
• Compliance by meeting the donors regulations and using the needed tools to monitor the quality and the progress of any of the projects
• Running the TOT sessions by using all the tools to plan for the event in terms of logistics, materials and evaluation forms
• Line management responsibilities, managing one full-time employee in line with the company regulations
• Miniating the training process by monitoring and creating the tools that will help in developing the operational processes
• Trainers, by working on training the trainers, creating their files and monitoring their performance
• Training Materials, by working with the trainers on creating the training materials in line with outcomes, KPIs and Objectives according to the Project Document and logframe
• Managing Projects for UNICEF and German Sparkassenstiftung which covered the following:
✓ Budgeting and allocating resources
✓ Reporting
✓ Working with the MEAL on collecting the data and the analysis
✓ Financial control
✓ Field visits and monitoring the progress of the project
✓ PR and Marketing by identifying the success stories and how to present it and branding
✓ Identifying the risks
✓ Managing the needed procurement processes
✓ Relationship and stakeholder management
• Event Planning
• Seeking for cooperation opportunities
• Marketing
• Working with the HR on the development of the employees by following up on evaluations action plans
• Managing all the training cycle starting with collecting the needs, preparing the timetables, reviewing the training materials, arranging with the trainers, preparing the Pre and Post reports and other evaluations forms, completing the relates forms and sharing it with the related parties
• Working with the vendors and evaluating the cooperation to keep it to the needed level of standards where it could support the main objectives of the company
• Quality assurance, working on having forms and action plans for the operation to keep the quality up to the standards
• Handling challenges, while the operation is extended over 63 branches distributed all accross the country and serving beneficiaries from different back grounds
• Supervising the training and development for all employees - 750 employees
• Working with the HR on data analysis for the needs of the employees and how we can reflect it on training packages
• Providing the HR with the needed reports to evaluate the progress of the employees improvement
• Supervising the Non-Financial Services, more than 130K of beneficiaries
• Planning and Budgeting
• Line Management responsibilities by managing 5 staff members in line with the regulation of the company
• Financial control
• Managing exam processes covering the Pre, Post and the test day by complying with the QCA and the Exam’s boards
• Compliance by ensuring the adherence to the QCA through conducting Quality and Compliance audits in agreement with the Regional team and recognise the best practice approaches and use the tools that maintain the monitoring of the operation in addition to taking th ownership of incidena and/ or malpractice reporting using the related systems
• Risk management ownership, consultancy, analysis & problem-solving by supporting the Exams operations, conducting IELTS Audits regularly to identify the risk and manage it, prioritising recommendations to support exams operations to mitigate risk and therefore improve compliance
• Communication and Customer Services through communicating effectively with the Exams operations, working closely with the Regional Team and the Exams boards to identify and risk and how to manage it, developing the Customer Journey
• Test Venue Staff by working on building the capacity of the team in how to manage the exams operation inline with the Regional regulations, board regulations and HR as well, using the related tools that will help in maintaining the performance of the test venue staff
• Financial control, planning for the budget through the annual workbook, processing the Pos and SOs through British Council systems (SAP), working with the financial team for the monthly reconciliations, maintaining the needed tools to guarantee the accuracy of the records and processing the monthly salary for all Test Venue Staff
• Line Management responsibilities, by managing 5 full time staff using the british Council system, monitoring the performance and identifying any poor performers in compliance with the corporate performance management guidelines
• Candidates support by maintaining the customer Journey to meet the customer’s needs and to keep it up to the standards inline with the Boards regulations, working with the Business Development Department to spot any business potential and how to develop our services in a way to enhance the level the satisfaction of the customers