Product Registration & Compliance
MH Alshaya
Total years of experience :4 years, 8 Months
• Acted as a liaison between various departments and internal as well as external entities.
• Liaised with regulatory agencies to negotiate and define the scope of regulatory submissions, ensuring compliance with local and international standards.
• Performed comprehensive reviews and audits of technical and compliance documents across diverse countries to align with regulations specific to the MENA market.
• Facilitated meetings and conference calls to discuss and strategize solutions for potential challenges arising during the registration of products in markets, including addressing AdHoc requirements.
• Customer service expertise involves furnishing precise information, offering prompt assistance, and ensuring brands are kept informed on the registration status. And reaching out to external regulatory bodies for additional documents needed to clear shipments that possess difficulties.
• Consistently upheld timely communication via email follow-ups, conscientiously overseeing tasks such as updating trackers and applications. This included proficiently managing documents, generating reports, and delivering presentations.
Roles:
• Acted as a liaison between various departments and internal as well as external entities.
• Liaised with regulatory agencies to negotiate and define the scope of regulatory submissions, ensuring compliance with local and international standards.
• Performed comprehensive reviews and audits of technical and compliance documents across diverse countries to align with regulations specific to the MENA market.
• Facilitated meetings and conference calls to discuss and strategize solutions for potential challenges arising during the registration of products in markets, including addressing AdHoc requirements.
• Customer service expertise involves furnishing precise information, offering prompt assistance, and ensuring brands are kept informed on the registration status. And reaching out to external regulatory bodies for additional documents needed to clear shipments that possess difficulties.
• Consistently upheld timely communication via email follow ups, conscientiously overseeing tasks such as updating trackers and applications. This included proficiently managing documents, generating reports, and delivering presentations.
Roles:
• Obtain approvals for various medical services offered by the hospital.
• Justify the medical necessity of the services by providing relevant medical documentation and proof of the patients condition.
• Perform monthly audits on provided services and rejection rates, then offer feedback and report findings to doctors.
Roles:
During the pandemic, I started working in Amazon so that I can prepare for my further studies and study languages required. In this job I have learnt how to be a team player and work under pressure without any active supervision. I have also developed time management skills.
• Confer with customers by telephone, chats as well as emails to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check the prescription for the non-over-the counter medications and send it to the verification team.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Flexible for work timings.
• Report daily to our team manager.
Roles: I have done my Pharm D internship in KS Hegde Charitable Hospital for a year and in this duration; I have been trained in medicine ward for 6 months and 2 months in other wards like orthopedic, pediatric and surgery.
• Patient case study including medical history, present illness and the therapy as well as the day to day improvement or any other issue.
• I had to arrange patient counseling on the medication and lifestyle like Counsel the patients about their disease and the therapy (directions to use, dos and donts and other drug information).
• I would also inform the patient about the non- therapeutic or lifestyle modifications that can help the patient in recovering and preventing future issues for the out patients.
• Pharmacy- Prescription handling, dispensing, stalk management, restocking and so on.
• Attend OPD along with the attending physician and help in writing prescription and other duties.
• Attend daily ward rounds and inform the doctor if any ADR or Drug interactions or any drug related lab abnormalities.
• Reporting and data management- The reports and findings are then precisely updated in a format for future references like Drug query handling, ADR monitoring and reporting, Pharmacist interventions made due to the ADRs and so on.
• Detailed report and presentation on clinical findings and the pharmacological approach to treat the patient in a detailed.
Expert in Micromedex and Up-to-date software - Case Presentations Drug Query - ADR Monitoring Data Entry Research Work - Handling Instruments- USP type II Dissolution Apparatus, UV Spectrophotometer, and Disintegration Apparatus. - Conversant with Route of administration, handling mice and rats. - ADR monitoring - Daily progress reports - Benefits and risk balance - Patient Counseling - PowerPoint Presentations - Group leadership - Research work - Follow ups - Microsoft office - Typing speed - Computer knowledge - Quick learner - Speed typing
Poetry 1st Creative writing 2nd Battle of the Bands competition (inter school singing competition) 4th