Anik Dey

Managed end-to-end loan application processing via ApplyOnline, from initial lodgement through to
formal approval and settlement.
• Coordinated with lenders, valuers, and solicitors to track loan progress, clear outstanding conditions, and
meet settlement deadlines.
• Prepared, verified, and organised loan documentation, including payslips, bank statements, tax returns,
and identity documents in compliance with lender requirements.
• Maintained accurate and up-to-date client records in Mercury CRM, ensuring all application stages were
tracked and actioned promptly.
• Used Jira to manage task pipelines, flag outstanding items, and ensure smooth workflow across the
processing team.
• Communicated with clients and lenders via phone and email, providing timely updates on application
status and resolving queries.
• Conducted internal compliance audits and ensured all files met ASIC and lender policy standards before
submission.
• Supported brokers with serviceability assessments and product comparisons to identify suitable loan
solutions for clients.
• Conducted SEO audits and on-page optimisation for the company website, improving Google search
rankings and online visibility to support lead generation efforts

• WSDA New Zealand, I helped individuals improve their professional English
communication skills, including writing, speaking, and presentations, to enhance
workplace effectiveness.

• SR Dream IT, I developed and implemented digital marketing and SEO strategies to
enhance brand visibility and drive traffic. I conducted SEO audits, optimized on-page
and off-page elements, and managed Google Ads campaigns. tools like Google
Analytics, I tracked performance and improved organic search rankings, resulting in
increased web traffic and lead generation.

• I did my internship in web development. I worked on a project with the purpose of
creating an interactive web platform using the Django Web framework for an
organization.